Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Michael Wachna

Summary

Empathic and responsible professional with 20+ years of experience in multiple capacities. A natural problem solver who can convey instruction easily and is always looking to grow. A team player who is always ready to lend a hand and strives for the highest quality in any task.

Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.

Overview

19
19
years of professional experience

Work History

IT Specialist

AgCountry Farm Credit Services
03.2023 - 06.2025
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Walked individuals through basic troubleshooting tasks.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Ensured seamless meeting and conference efficiency by diligently testing and troubleshooting A/V systems.
  • Operated high-speed mail processing equipment to ensure timely delivery of mail.

Super Agent

Midco Communications
08.2019 - 04.2023
  • Support customers through technical support; internet, phone and home self-installation.
  • Managed billing processes, ensuring accuracy and compliance with company standards.
  • Inaugural user of Autonomous Learning.
  • On Site Asset Management – Issue work from home equipment. Test, clean and update equipment inventory.

Client Management

ShortPrinter
07.2017 - 05.2019
  • Streamlined internal processes for enhanced efficiency and improved client management experience.
  • Managed complex issues, providing timely solutions to enhance service quality.
  • Cross-Functioned in production, packaging and delivery
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Project Manager/Designer

Signarama
03.2017 - 06.2017
  • Led cross-functional teams to execute signage projects from concept through completion.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Conceptualized creative designs for print materials, banners, and signs.

Merchandising and Gas Station

Costco
09.2015 - 03.2017
  • Run Gas Station - reporting, inventory, and customer care.
  • Wrote and Maintained Department SOPs
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Theatrical Technician I

Sea World
03.2006 - 04.2015
  • Sound Engineer, Video Technician and Technical Effects.
  • Trained junior technicians on safety protocols and operational procedures.
  • Developed efficient workflows to streamline backstage operations during events.
  • Improved audience experience by expertly calibrating audio levels in accordance with performance requirements.
  • Ensured compliance with OSHA standards by regularly reviewing and updating safety policies and procedures.

Education

BS - Graphic Design

The Art Institute
San Diego, CA
01.2015

AS - Media Communications/Radio Broadcasting

Grossmont Community College
San Diego, CA
01.2006

Skills

  • Windows and Mac systems
  • Customer service
  • Staff education and training
  • Desktop support
  • Remote support
  • Collaboration
  • IT troubleshooting
  • Account management
  • Videoconferencing
  • Mobile device configuration

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Collaborated with team of 8 in the laptop refresh of over 750 to new Zbook G9's.
  • Collaborated in Microsoft m365 migration with cell phone migration to managed device.
  • Collaborated the conversion from Yealink to Zoom Room in meeting and conference areas.

Software

Active Directory- Unlocking accounts and resetting passwords

Asset Cloud

Okta- Zaccounts

Authenticator

Teams

Zoom

Sharepoint

SearviceNow

Microsoft Outlook / Word / Excel / PowerPoint

Adobe Suite

Timeline

IT Specialist

AgCountry Farm Credit Services
03.2023 - 06.2025

Super Agent

Midco Communications
08.2019 - 04.2023

Client Management

ShortPrinter
07.2017 - 05.2019

Project Manager/Designer

Signarama
03.2017 - 06.2017

Merchandising and Gas Station

Costco
09.2015 - 03.2017

Theatrical Technician I

Sea World
03.2006 - 04.2015

AS - Media Communications/Radio Broadcasting

Grossmont Community College

BS - Graphic Design

The Art Institute

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Michael Wachna