Teri Oltman
Sunrise Beach,MO
Summary
Highly versatile, motivational and progress oriented professional eager to transfer extensive track record of top performance in retail leadership to new opportunity. Proven abilities in staff hiring, training and mentoring and demonstrated success driving companywide change to boost operational efficiency and profitability. Valued team member with sound business acumen, expert planning abilities, and solution-oriented attitude.
Overview
19
19
years of professional experience
Work History
Store Manager
Joann Fabrics
Osage Beach
10.2016 - Current
- Motivated team to accomplish customer engagement scores in top 15% of the company, exceeded company standards in customer acquisition through email generation and maintained operational excellence through training and motivation
- Initiated operational efficiencies and customer friendly policies that were adopted by district peers
- Recognized peer trainer that provided support role in several stores within district of 20 stores
- Accomplished and received recognition for the number one operational metrics in region of 150 store in 2022.
Store Manager Trainee
Lowes
Alton
10.2015 - 10.2016
- Completed Store Manager training program in partnership with University of Norh Carolina
- Monitored performance, profitability, and flow-through of store plans and programs
- Inspired sales teams throughout the store to deliver superior customer experiences within the store as well as through delivery and installation
- Collaborated with district support staff to drive efficiencies in loss prevention and human resources.
Store Manager Trainee
CVS
Overland Park, KS
07.2014 - 04.2015
- Participated in Store Manager Training Program focusing on profitability, customer experience and supporting pharmacy operations.
- Provided customer service to customers in store, including answering inquiries, resolving complaints and suggesting merchandise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Manager
Target
Osage Beach
07.2005 - 10.2013
- Orchestrated daily operations at two different stores generating up to $20M in revenue
- Inspired up to 120 team members to exceed company standards in operations and customer service
- Closely monitored budgets, payroll, profitability, turnover and inventory levels
- Participated in job fairs and other recruiting efforts and spearheaded various district wide initiatives
- Utilized as peer trainer for district in low volume stores
- Achieved 3 'Golden Contribution' awards for operational excellence over course of tenure
- Developed staffing solution of seasonal hiring that was instituted throughout the company in tourist areas.
Education
Bachelor’s - Business Administration
University of Iowa
Skills
- Creating and delivering people practices which develop and maintain positive working relationships between an organization and its people
- Operational excellence through analysis of data and strategizing in order to execute with high efficiency
Timeline
Store Manager
Joann Fabrics
10.2016 - Current
Store Manager Trainee
Lowes
10.2015 - 10.2016
Store Manager Trainee
CVS
07.2014 - 04.2015
Store Manager
Target
07.2005 - 10.2013
Bachelor’s - Business Administration
University of Iowa
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