Teri S. Franklin
Albany,Georgia
Summary
Hardworking employee enthusiastic about learning more of the administrative field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Designs By N’Sitions
Albany, Ga.
10.2018 - Current
- Oversaw daily operations, ensuring efficient workflow and quality control in production processes.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Established strong supplier relationships, negotiating contracts to secure favorable terms and pricing.
- Coordinated custom design projects from conception through completion, ensuring client satisfaction at every stage.
- Analyzed sales data to identify trends, adjusting business strategies to align with market demands.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Business Support Specialist/ OFI ADMIN SUPPORT 2/ ECONOMIC SUPPORT SPECIALIST
Dept. of Human Services-Dept. Family & Children Services
Albany, Ga.
08.2014 - 06.2018
- Evaluates public assistance applications, interviews clients, and determines eligibility for programs like Medicaid, SNAP, and TANF.
- This mid-level role processes complex renewals, manages high-volume data entry, and applies federal and state guidelines under general supervision.
- Determine Eligibility: Review applications and financial data to assess benefits for Medicaid, food assistance, or cash programs.
- Process Cases: Handle renewals, report changes, and maintain accurate ongoing case management.
- Data Entry: Input and update detailed client records accurately using specialized agency databases.
- Client Communication: Interview applicants, explain benefit rules, and respond to inquiries via phone, mail, or in-person
- Facilitated communication between families and social services to ensure timely support delivery.
- Streamlined case management processes, enhancing workflow efficiency and service quality.
- Managed confidential client information in compliance with regulatory requirements and privacy standards.
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Delivered exceptional customer experiences and promoted strong relationships.
Office Administrator
Labeled Lightning Protection
Atlanta, Ga.
06.2009 - 12.2011
- Analyzing and comprehending job documents, plans, and engineering reports.
- Assigning cost values. Providing estimates in proposal forms.
- Process and update all appropriate job file documents and other similar documents.
- Maintain accurate job files.
- Follow up on issues for job items needing attention.
- Requires attention to detail and the ability to respond to changing priorities and multiple interruptions.
- Coordinated office operations to ensure seamless workflow and communication among departments.
- Managed scheduling, prioritizing appointments and meetings for executive leadership.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Oversaw inventory management, ensuring adequate supplies for daily office functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Legal Assistant
Arrington Law Firm
Atlanta, Ga.
01.2006 - 12.2006
- Meet and Greet with Clients.
- Answer Multiple Phone lines and direct calls to proper personnel.
- Open and distribute incoming mail.
- Organize and maintain office files
- (Entertainment, Real Estate)
- Managed case files, ensuring organization and accessibility for legal teams.
- Drafted legal documents, including pleadings and correspondence, with attention to detail.
- Conducted legal research to support case strategies and inform client recommendations.
- Maintained communication with clients, providing updates and gathering necessary information.
- Coordinated schedules for court appearances and meetings, optimizing attorney time management.
- Trained junior staff on office procedures and software systems to enhance team efficiency.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
System Status Controller-Dispatcher
Grady Healthcare System
Atlanta, Ga.
10.2004 - 01.2005
- Communicate with EMS/Fire/Police, by dispatching the Emergency Medical Service to those in need of assistance.
- Providing information to the Fire Department and Police for their assistance.
- (Hospital)
- Managed emergency calls, ensuring rapid response and effective communication with first responders.
- Coordinated multi-agency operations during critical incidents to maintain public safety.
- Utilized GIS and CAD systems to enhance situational awareness and optimize resource deployment.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
Senior Dispatcher
City of Albany, Albany 911 Center
Albany, Ga.
09.1998 - 12.2003
- Coordinated emergency response efforts among multiple agencies to ensure efficient resource allocation.
- Monitored incoming calls, prioritizing urgent situations for rapid dispatch and assistance.
- Utilized CAD software to input and track critical incidents in real-time, enhancing response accuracy.
- Provided clear instructions to callers during high-stress situations, ensuring safety and compliance with protocols.
- Trained new dispatchers on communication procedures and emergency protocols to maintain operational standards.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Read system maps and caller information, and documented details in system.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
Education
Associate of Arts - Administrative Assistant
Kaplan University
Davenport, IA06.2014
Skills
- Documentation and reporting
- Inventory management
- Strategic planning
- Human resources
- Marketing expertise
- Business operations management
- Client relationship management
- Vendor negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Accurate record keeping
- Safe driving practices
- Safe driving
- Delivery scheduling
- Shipping and packaging
- Attention to detail
- Verbal and written communication
- Trip planning
- Planning
- Courteous and polite demeanor
Timeline
Owner/Operator
Designs By N’Sitions
10.2018 - Current
Business Support Specialist/ OFI ADMIN SUPPORT 2/ ECONOMIC SUPPORT SPECIALIST
Dept. of Human Services-Dept. Family & Children Services
08.2014 - 06.2018
Office Administrator
Labeled Lightning Protection
06.2009 - 12.2011
Legal Assistant
Arrington Law Firm
01.2006 - 12.2006
System Status Controller-Dispatcher
Grady Healthcare System
10.2004 - 01.2005
Senior Dispatcher
City of Albany, Albany 911 Center
09.1998 - 12.2003
Associate of Arts - Administrative Assistant
Kaplan University