Teri Velarde
Lakeland,FL
Summary
Dynamic Customer Service Representative with proven skills in effective communication and complaint resolution. Committed to enhancing customer satisfaction through strong relationship management and collaboration.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Highland Packaging Solutions - Toppan
Plant City , FL
2023.01 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided exceptional customer service, fostering positive experiences that led to increased customer loyalty.
- Addressed customer inquiries about packaging products and services, ensuring timely and accurate responses.
- Worked with team members to streamline service delivery, contributing to enhanced customer satisfaction.
- Developed strong customer relationships to promote repeat business opportunities.
- Coordinated with logistics to guarantee timely delivery of packaging solutions.
- Processed orders and managed returns via order management system efficiently.
Customer Service Representative
Packaging Corporation of America
Winter Haven, FL
2000.01 - 2022.10
- Resolved customer inquiries, complaints, and issues using effective problem-solving techniques to enhance customer satisfaction
- Developed and trained new customer service representatives
- Facilitated communication among customer, Accounting, Production, and Shipping departments to streamline operations
- Order entry and managed customer inventories
- Set up new items for purposes of quoting to customers and for preparing for production
- Collaborated with Design to ensure timely graphics and structure approvals for customer projects
- Ordered tooling and provided all appropriate information to vendors and Accounting for the purposes of invoicing
- Supported production in achieving and maintaining quality expectations
Education
High School Diploma -
Marion High School
Marion, IN1994-06
Skills
- Creative problem-solving skills
- Order management
- Logistics coordination
- Customer relationship management
- Product knowledge
- Issue resolution
- Effective communication
Timeline
Customer Service Representative
Highland Packaging Solutions - Toppan
2023.01 - Current
Customer Service Representative
Packaging Corporation of America
2000.01 - 2022.10
High School Diploma -
Marion High School