Teria Tucker
Austin,TX
Summary
Proven Administrator with a track record of enhancing office operations and customer satisfaction at BMC - Building Materials & Construction Solutions. Skilled in office administration and customer service, demonstrated by efficiently managing information distribution and resolving customer concerns, leading to improved company efficiency. Excel at staff management and maintaining meticulous records, showcasing a blend of hard and soft skills essential for dynamic business environments.
Overview
13
13
years of professional experience
Work History
Administrator
BMC - Building Materials & Construction Solutions
03.2005 - 12.2010
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
Customer Service Representative
Telequest
08.2002 - 09.2004
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
BC Harris Publishing Co.
04.1998 - 06.2002
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Business Administration - Business Administration And Management
Austin Community College
Austin, TX08.2000
High School Diploma -
A.S Johnston High School
Austin, TX05.1990
Skills
- Office Administration
- Mail handling
- Staff Management
- Presentation Creation
- Customer Service
- 55 wpm Typing Speed
Timeline
Administrator
BMC - Building Materials & Construction Solutions
03.2005 - 12.2010
Customer Service Representative
Telequest
08.2002 - 09.2004
Customer Service Representative
BC Harris Publishing Co.
04.1998 - 06.2002
Associate of Business Administration - Business Administration And Management
Austin Community College
High School Diploma -
A.S Johnston High School
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