Teria Williams
Miami
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dietary Manager
Aramark
Naples
04.2025 - Current
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Resolved any issues or complaints from customers in a timely manner.
- Developed policies and procedures related to patient meal services operations.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Provided training sessions for new employees on proper food handling techniques.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Maintained records of patient diets including any special requirements or restrictions.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Assisted in developing and implementing nutritional care plans for patients.
Director of Dietary Services
Health Care Service Corporation
Miami
10.2021 - Current
- Developed and implemented policies, procedures, and standards for the dietary department.
- Ensured compliance with all applicable regulations related to food service operations.
- Supervised staff in daily activities such as menu planning, meal preparation, portion control, and sanitation.
- Coordinated with other departments to ensure efficient operation of the dietary services department.
- Managed inventory levels and ordered supplies to maintain adequate stock levels.
- Assisted in creating menus that met nutritional needs while adhering to budgetary constraints.
- Monitored performance of kitchen personnel and provided training when needed.
- Resolved customer complaints regarding food quality or service issues promptly and professionally.
- Conducted regular inspections of kitchen facilities to ensure high standards of cleanliness were maintained.
- Maintained records related to staffing numbers, production reports, cost analysis, nutrition data collection forms.
- Provided oversight of patient and resident tray line operations including meal delivery systems and resident satisfaction surveys.
- Planned special meals or functions for holidays or other occasions as requested by administration.
- Collaborated with health care professionals on nutritional assessments of patients and residents.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Dietary Aide Supervisor
Jackson Memorial Hospital/Sodexo
Miami
02.2017 - 09.2021
- Ensured compliance with all applicable food safety regulations and guidelines.
- Conducted regular reviews of patient menus for accuracy and consistency.
- Managed budgeting processes related to food purchasing and labor costs.
- Resolved conflicts between staff members in a professional manner.
- Collaborated with other departments on various projects related to nutrition services.
- Scheduled and supervised dietary aides to ensure proper staffing levels.
- Implemented corrective actions when necessary to ensure quality standards were met.
- Developed menus based on nutritional standards and special diets.
- Participated in meetings with other healthcare professionals regarding diet-related topics.
Front Desk Receptionist
Jackson Memorial Hospital
Miami
03.2010 - 08.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated customer information in databases regularly to ensure accuracy of records.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Education
Bussiness - Food An Nutrition Management
Lindsey Hopkins Technical College
Miami, FL08-2022
High School Diploma -
Williams Tunner TEc
Miami, FL06-1994
Skills
- Allergen awareness
- Special Diets Knowledge
- Nutritional assessment
- Food safety compliance
- Dietary management
- Cost Reduction
- Employee Coaching
- Performance Improvement
- Quality Assurance
- Strategic Planning
- Employee Supervision
- Relationship Building
- Delegating Assignments and Tasks
- Professionalism
Certification
Certifications in Mangement
Education and Training
other,other
Timeline
Dietary Manager
Aramark
04.2025 - Current
Director of Dietary Services
Health Care Service Corporation
10.2021 - Current
Dietary Aide Supervisor
Jackson Memorial Hospital/Sodexo
02.2017 - 09.2021
Front Desk Receptionist
Jackson Memorial Hospital
03.2010 - 08.2017
Bussiness - Food An Nutrition Management
Lindsey Hopkins Technical College
High School Diploma -
Williams Tunner TEc