Open To Work
Nikeia Turner-Washington
Kansas City,KS
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Dietary Manager
Gods Caring Hands
10.2017 - Current
- Oversaw dietary operations ensuring compliance with health and safety regulations.
- Developed and implemented nutrition programs tailored to resident needs.
- Managed food service staff, providing training and performance evaluations.
- Streamlined inventory management processes, reducing waste and enhancing efficiency.
- Collaborated with healthcare team to assess dietary requirements of residents.
- Analyzed menu options for nutritional content and resident preferences.
- Led quality assurance initiatives to maintain high standards in meal preparation.
- Purchased food supplies for department according to budget limitations.
Cashier Team Lead
Go Chicken Go
02.2018 - 12.2025
- Supervised daily cashier operations, ensuring accuracy in transactions and customer satisfaction.
- Trained and mentored new cashiers on system usage and customer service protocols.
- Implemented process improvements to streamline checkout procedures, enhancing efficiency.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping experience.
- Conducted inventory checks and managed stock levels for front-end merchandise displays.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Medical Cleaner
Woodley Building Maintance
03.2015 - 10.2017
- Maintained cleanliness and organization of assigned areas, ensuring adherence to safety standards.
- Operated cleaning equipment including floor scrubbers and pressure washers effectively and safely.
- Managed waste disposal processes, promoting environmentally friendly practices within the facility.
- Conducted routine inspections to identify maintenance issues and reported findings promptly.
- Implemented best practices for chemical usage, enhancing safety and compliance with regulations.
- Collaborated with maintenance teams to coordinate deep cleaning efforts during facility upgrades or renovations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Developed efficient cleaning schedules that minimized disruption to building occupants and operations.
- Trained new staff on cleaning procedures, safety protocols, and equipment operation techniques.
Education
No Degree - Mortuary Sciences
Kansas City Kansas Community College
Kansas City, Kansas, KS03-2029
GED -
Kansas City Kansas Community College
Kansas City, Kansas, KS03-1995
Skills
- Collaboration and teamwork
- Nutrition counseling
- Food safety regulations
- Sanitation protocols
- Meal preparation
- Recordkeeping skills
- Food presentation
- Inventory management
- Allergen awareness
- Food production management
Work Preference
Work Type
Full TimeTimeline
Cashier Team Lead
Go Chicken Go
02.2018 - 12.2025
Dietary Manager
Gods Caring Hands
10.2017 - Current
Medical Cleaner
Woodley Building Maintance
03.2015 - 10.2017
No Degree - Mortuary Sciences
Kansas City Kansas Community College
GED -
Kansas City Kansas Community College