Teri'Ale Jurineack
Orlando
Summary
Skilled Medication Technician and Customer Service Representative, excelled at Palmetto Landing by enhancing medication security and boosting patient satisfaction through meticulous administration and reconciliation. Demonstrated exceptional customer service and active listening at ContinuumGlobal, resolving conflicts with empathy. Proven expertise in healthcare regulations and critical thinking, significantly contributing to team goals and client relationships.
Overview
7
7
years of professional experience
Work History
Medication Technician
Palmetto Landing
06.2022 - 12.2024
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Customer Service Representative
ContinuumGlobal
10.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Apple Specialist
Concentrix
06.2018 - 08.2022
- Exceeded expectations as an individual contributor within a competitive sales environment while simultaneously supporting team efforts towards shared goals.
- Boosted sales performance through the effective demonstration of product features and benefits.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.
Education
High School Diploma -
Jones High School
Orlando, FL06-2016
Skills
- Medication administration
- Medication reconciliation
- Healthcare regulations
- Pharmacy knowledge
- Customer service
- Active listening
- Customer relations
- Critical thinking
Certification
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR/AED Certification
- Certified Medication Technician
Timeline
Customer Service Representative
ContinuumGlobal
10.2022 - 03.2023
Medication Technician
Palmetto Landing
06.2022 - 12.2024
Apple Specialist
Concentrix
06.2018 - 08.2022
High School Diploma -
Jones High School
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