Terica Tyler-Reed
First Convenience Bank
Fort Worth,LA
10
years of professional experience
Dynamic and detail-oriented professional with a strong background in customer service and data entry from Good Hand Home Care Service. Proven ability to enhance team productivity and foster relationships, while effectively managing tasks and prioritizing work. Committed to delivering exceptional service and maintaining accuracy in all operations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Personal Banker
- Established relationships with clients to understand financial needs and provide tailored banking solutions.
- Processed loan applications and conducted credit assessments, ensuring compliance with regulatory standards.
- Trained new staff on customer service protocols and banking procedures to enhance team performance.
- Streamlined account opening processes, reducing turnaround time while improving client satisfaction.
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Office Assistant
4 Years 9 Months- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Supported team members with planning and execution of office events, fostering collaborative work environment.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized client records and reports, maintaining confidentiality in compliance with regulations.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Receiver/Stocker
3 Years 5 Months- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Maintained organized inventory storage to facilitate quick retrieval and reduce processing time.
- Maintained effective team member communication.
Cashier
1 Year 8 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Retail Sales
6 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted retail sales manager in conducting regular performance evaluations for staff members to identify areas of improvement and provide constructive feedback.
Education
High School Diploma
Skills
Customer service
Positive attitude
Time management
Data entry
Organizing and categorizing
Prioritizing work
Relationship building
Team bonding
Cash handling
Sales expertise
Timeline
Personal Banker
First Convenience Bank
08.2026 - CurrentRead More
Office Assistant
Good Hand Home Care Service
08.2021 - 05.2026Read More
Receiver/Stocker
Walmart Distribution Center
01.2018 - 06.2021Read More
Cashier
Love’s
02.2017 - 10.2018Read More
Retail Sales
Dillard’s
02.2017 - 08.2017Read More
Warriors of Christ Christian Academy
High School Diploma
Read More