Terice Brownlee
Redford,MI
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Toys R Us
05.2009 - 01.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
Health Care Partners
06.2004 - 12.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Pharmacy Technician -
Penn Foster College
Scottsdale, AZ12.2010
Associate - Education
Michigan State University
East Lansing, MI05.2009
High School Diploma -
Detroit School Of Arts
Detroit, MI06.2006
Certification
Medical billing, pharmacy technician
Accomplishments
2023’s Detroit’s favorite nail tech at Dave’s choice awards
Timeline
Manager
Toys R Us
05.2009 - 01.2018
Receptionist
Health Care Partners
06.2004 - 12.2008
Medical billing, pharmacy technician
Pharmacy Technician -
Penn Foster College
Associate - Education
Michigan State University
High School Diploma -
Detroit School Of Arts
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