Tericia Morris
Jackson,TN
Summary
Dynamic General Manager with a proven track record at Flynn Group of Companies, excelling in operations management and team leadership. Spearheaded initiatives that enhanced employee satisfaction and retention, while cultivating strong client relationships. Expert in training and development, driving sales growth through strategic planning and effective problem resolution.
Overview
19
19
years of professional experience
Work History
General Manager
Flynn Group of Companies
Jackson, TN
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Laboratory Technician
Quest Diagnostics
Jackson, TN
09.2021 - 06.2024
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
Employee Training Coordinator
Cracker Barrell
Jackson, TN
10.2007 - 06.2024
- Evaluated established training programs, employee performance across Type areas and organizational goals to identify knowledge and skill gaps.
- Organized professional development opportunities for employees to promote career growth within the company.
- Enhanced employee performance by implementing comprehensive training programs and workshops.
- Improved employee retention rates by creating a supportive learning environment that fostered personal growth and development.
- Designed engaging training sessions that incorporated real-world scenarios for better knowledge retention.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
- Produced targeted instructional materials and training curriculum focused on Area of study for organizational implementation.
- Spearheaded initiatives aimed at promoting a culture of continuous learning within the organization, encouraging employees to seek out new skills and knowledge proactively.
- Analyzed and assessed Type training program for effectiveness, identified underperforming areas and planned corrective solutions.
- Collaborated with department managers to identify skill gaps and create targeted training plans.
Office Coordinator
West Tennessee Healthcare
Jackson, TN
01.2007 - 04.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Education
Medical Assistant
West Tennessee Business College
Jackson, TN05.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
Accomplishments
-District Employee Training Coordinator
-Regional Employee Training Coordinator
-Top 10 RGM Flynn Group
Timeline
General Manager
Flynn Group of Companies
06.2024 - Current
Laboratory Technician
Quest Diagnostics
09.2021 - 06.2024
Employee Training Coordinator
Cracker Barrell
10.2007 - 06.2024
Office Coordinator
West Tennessee Healthcare
01.2007 - 04.2016
Medical Assistant
West Tennessee Business College