Terico Dodd
Atlanta,GA
Summary
Dynamic Station Services Supervisor at MARTA with a proven track record in employee training and team leadership. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Successfully implemented efficient workflows, boosting team productivity. Committed to maintaining safety standards and fostering a positive work environment while engaging with the community.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
17
17
years of professional experience
Work History
Station Services Supervisor
Metropolitan Atlanta Rapid Transit Authority, MARTA
04.2006 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Station Agent
Metropolitan Atlanta Rapid Transit Authority, MARTA
03.2004 - 04.2006
- Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
- Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
- Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
- Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu
Tucker, GA05-2003
High School Diploma -
Aiea High School
‘Aiea, HI06-1990
Skills
- Employee training
- Results driven
- Team leadership
- Customer engagement skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Station Services Supervisor
Metropolitan Atlanta Rapid Transit Authority, MARTA
04.2006 - 10.2020
Station Agent
Metropolitan Atlanta Rapid Transit Authority, MARTA
03.2004 - 04.2006
Associate of Arts - Culinary Arts
Le Cordon Bleu
High School Diploma -
Aiea High School
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