Terika Williams

• Built financial infrastructure and tools to help the department and company scale it's business.
• Managed automated customer account transactions that failed to resolve, ensuring timely and effective proficiency.
• • Led projects in the research, development, and automation of business systems/softwares to enhance service levels for automated customer accounts.
• Cultivated strong relationships with management, client support, and internal/external business partners, driving operational success.
• Mentor and train incoming peers on specific tasks and corporate procedures, providing valuable guidance and support.
• Delivered impactful elevator pitches and actively participate in Toastmasters, DE&I efforts, and Team lead support, fostering collaboration and growth across departments.

• Successfully executed sales strategies, utilizing effective clienteling techniques to attract new customers and cultivate strong, ongoing relationships with existing customers.
• Demonstrated exceptional attention to detail in completing daily operational tasks, including maintaining the sales floor, backroom, cash wrap, and visual merchandising to Coach's high standards.
• Fostered a collaborative and supportive environment, building teamwork and trust amongst internal and external customers.
• Served as a captivating brand ambassador for Coach, leaving a lasting positive impression on customers through a genuine and stylish presence.
• Leveraged personal selling techniques to contribute to the overall financial success of the store, consistently meeting or exceeding sales targets.

• Managed administrative duties and developed budget spreadsheets in Microsoft Excel for the academic school year.
• Assisted the office of Student Affairs with creating and organizing student-based activities and events for the upcoming school year.
• Initiated and planned the first W.O.W (Week of Welcome) at Prairie View A&M University to increase student engagement.
• Participated in staff meetings and provided suggestions and feedback to the professional staff.

• Assisted with training, scheduling, and supervising the student facility staff; supervising the Student Recreation Center during evenings in the absence of professional staff and administering daily programming in the Student Recreation Center to ensure a well-run facility.
• Participated in meetings, developed the policies and procedures for the group fitness areas, and provided suggestions and feedback to the professional staff.
• Maintained all the fitness equipment and program areas to ensure a safe, clean, and well-kept environment.
• Led, instructed, and motivated group fitness classes resulting in participants reaching their physical fitness goals.

• Led group projects involving the program areas of Recreational Sports; Group Fitness, Intramural Sports, Rock Climbing, Personal Training, Summer Camp, Marketing, Operations, and Safety; to enhance the recreational facility for its users.
• Facilitated the development of a campaign project on “Gym Etiquette” resulting in a safer environment and the proper use of equipment within the facility.
• Led and collaborated Recreational night activities for incoming freshmen to welcome them into the University.