Terilyn Felty
La Vernia
Summary
Clinical professional prepared for impactful roles within healthcare settings. Expertise in managing clinical operations and enhancing patient care through effective team leadership. Known for collaborative approach and adaptability in dynamic environments. Proficient in clinical oversight and process improvement.
Overview
5
5
years of professional experience
Work History
Clinical Team Manager
Optum Home and Community
09.2020 - 01.2025
- Promoted a culture of continuous learning through professional development opportunities for all team members.
- Fostered a culture of accountability by setting clear performance expectations and providing constructive feedback to team members.
- Management of multiple Health Plan contract expectations in collaboration with external clients
- Enhanced teamwork and collaboration among Nursing Home providers and Health Plan contacts
Transition Care Cordinator
Optum Home and Community
10.2019 - 09.2020
- Held IDT meetings with Post acute care clients to resolve discharge barriers to next care setting.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
Education
Bachelor of Science - Nursing Practice
Texas Tech School of Nursing
Lubbock, TX05-2000
Skills
- HIPAA compliance
- Patient safety
- Maintaining confidentiality
- Documentation review
- Quality improvement
- Problem-solving abilities
- Multitasking Abilities
- Patient education
- Training and mentoring
- Multidisciplinary team collaboration
- Process improvement
- Experience in InterQual and Milliman
Timeline
Clinical Team Manager
Optum Home and Community
09.2020 - 01.2025
Transition Care Cordinator
Optum Home and Community
10.2019 - 09.2020
Bachelor of Science - Nursing Practice
Texas Tech School of Nursing
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