Terisa Abraham
SeaTac
Summary
Dynamic customer service professional with experience at Hertz Car Rental, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction through active listening and product knowledge. Skilled in data entry and order processing, consistently achieving high levels of efficiency and accuracy in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
10.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed rental agreements and payments accurately using company software systems.
- Assisted customers with vehicle selection, ensuring satisfaction with options provided.
- Collaborated with team members to streamline check-in and check-out procedures for efficiency.
Sandwich Artist
Subway
04.2023 - 12.2024
- Prepared sandwiches and salads according to customer specifications and quality standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Operated point-of-sale systems for accurate order processing and cash handling.
Registered Nurse Assistant
Village Concepts Brennan Park Auburn
08.2019 - 04.2023
- Assisted nursing staff with daily patient care and activities of daily living.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with mobility, ensuring safety during transfers and ambulation.
Customer Service Cashier
Walmart
08.2016 - 08.2019
- Assist customers with product inquiries and resolve issues promptly.
- Collaborate with team members to ensure smooth operations during peak hours.
- Processed customer orders and accurately handled payment transactions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
High School Diploma -
Decatur High School
Federal Way, WASkills
- Customer service
- Critical thinking
- Active listening
- Data entry
- Computer proficiency
- Customer satisfaction measurement
- Product knowledge
- Order processing
Languages
Marshallese
Native or Bilingual
Timeline
Customer Service Representative
Hertz Car Rental
10.2024 - Current
Sandwich Artist
Subway
04.2023 - 12.2024
Registered Nurse Assistant
Village Concepts Brennan Park Auburn
08.2019 - 04.2023
Customer Service Cashier
Walmart
08.2016 - 08.2019
High School Diploma -
Decatur High School