Terlisha Johnson
Oklahoma City,Oklahoma
Summary
Motivated System Administrator with 4 years of helpdesk experience, excelling in providing expert support for end-users. Adept at communicating complex technical concepts in a clear manner, handling diverse questions professionally. Holds a CompTIA Sec+ certification and possesses a Secret Security clearance. Proven expertise in remote support, reimaging computers, and resolving network issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
United States Army
Fort Campbell, KY
07.2021 - Current
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Analyzed equipment performance records to determine need for repair or replacement.
IT Specialist
United States Army
Fort Campbell, KY
07.2019 - 07.2021
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Maintained inventory of all IT equipment and supplies in use by the organization.
Education
High School Diploma -
Southmoore High School
Moore, OK05-2018
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UTSkills
- Helpdesk Operations
- Active Directory
- Hardware Troubleshooting
- Patch Management
- Diagnosing Issues
- Quality Assurance
- Web Development
Certification
- CompTIA Security+
References
References available upon request.
Timeline
System Administrator
United States Army
07.2021 - Current
IT Specialist
United States Army
07.2019 - 07.2021
High School Diploma -
Southmoore High School
Bachelor of Science - Computer Science
Western Governors University
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