Terodsah F. Baker
Midlothian,TX
Summary
I am a highly reliable talented Accounts Receivable Specialist with 10+ years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Solis Mammography
Fort Worth, Tx
02.2025 - Current
- Scheduled appointments using electronic health record systems for efficient patient flow.
- Verified insurance eligibility.
- Managed incoming calls, addressing inquiries and resolving appointment issues promptly.
- Collected and processed patient information while maintaining confidentiality standards.
- Answered phones promptly in a professional manner.
- Applied HIPAA privacy and security regulations while handling patient information.
MEI Auto Finance
Front End Account Manager
Arlington, Texas
02.2024 - 12.2024
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Monitored customer accounts for payments and compliance with terms.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Reviewed customer account information and updated records as needed.
- Provided excellent customer service while collecting past due amounts from customers.
Collections Specialist
Regional Acceptance
Arlington, TX
09.2015 - 07.2021
- Outbound calls to customers that were delinquent (7-90 days) on car payment.
- Utilized skipping tools.
- Developed relationships with debtors to encourage timely payments.
- Advised delinquent customers on strategies for debt repayment.
- Received payments and posted amounts to customer accounts.
- Remained calm, stayed professional and provided exceptional service on calls.
- Answered customer questions regarding account discrepancies or problems.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Mortgage Relations Specialist
Greentree
Irving, TX
02.2014 - 07.2015
- Manage mortgage individual accounts 30, 60, 90 days delinquent.
- Negotiate payment arrangements.
- Utilize all available skip tracing tools.
- Followed the FHLMC/FNMA guidelines.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exercised versatility in fast-paced, agile work environments.
- Identified needs of customers promptly and efficiently.
Mortgage Escrow Assistant
First American Title
Southlake, TX
04.2012 - 06.2013
- Provides support to Escrow department by assisting customer service and administrative duties related to escrow closings and HUD-1's
- Opens orders, input closing statements from a worksheet prepared by escrow officer
- Prepares documents for closings and handle the complete disbursement and follow up of all escrow transactions.
- Prepared forms for real estate transactions. (deeds, mortgages, other legal documents).
- Reviewed files, records and other documents to obtain information or respond to requests.
Mortgage Customer Service Rep
Bank Of America
Fort Worth, TX
12.2011 - 03.2012
- Heavy inbound calls from mortgage customers regarding their mortgage information.
- Received payments and discussed escrow account with customers.
- Communicated with the insurance agents to update insurance information.
- Discussed with homeowners their tax payments information and any adjustments that may have occurred.
Customer Service Agent
Capital One Bank
Irving, TX
02.2008 - 10.2010
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Release customers checking, savings, and mortgage balances.
- Process mortgage and over draft payments
- Enter personal data information in system.
- Maintained strong call control and quickly worked through scripts to address problems.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
Education
Wichita Northwest High School
05.2004
Skills
- Outlook, Excel, Microsoft, Windows
- Excellent knowledge of (FHLMC/FNMA/VA) guidelines and policies
- Excellent command over verbal and written communication
- HIPAA Compliance
Timeline
Patient Access Representative
Solis Mammography
02.2025 - Current
MEI Auto Finance
Front End Account Manager
02.2024 - 12.2024
Collections Specialist
Regional Acceptance
09.2015 - 07.2021
Mortgage Relations Specialist
Greentree
02.2014 - 07.2015
Mortgage Escrow Assistant
First American Title
04.2012 - 06.2013
Mortgage Customer Service Rep
Bank Of America
12.2011 - 03.2012
Customer Service Agent
Capital One Bank
02.2008 - 10.2010
Wichita Northwest High School