TERRA AYERS
Operations And Human Resources Professional
Westwood,CA
Summary
Results-driven administrative professional with a strong focus on improving operational efficiency, team productivity, and overall performance. Exceptional organizational, critical thinking, and prioritization skills consistently contribute to successful outcomes. Known for decisive problem-solving abilities and excellent interpersonal skills that foster positive working relationships and effective collaboration.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Office Management Consultant
Almanor Dry Dock
08.2023 - 08.2024
- Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients.
- Helped develop proactive and successful business policies to meet changing demands.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
Human Resources Business Partner
Collins Pine Company
02.2021 - 06.2023
- Streamlined HR operations, reducing paperwork processing time over 25% by transitioning to digital system for personnel, payroll and safety records.
- Facilitated negotiations to ensure that corporate policies were in alignment with collective bargaining agreement.
- Managed administration of compensation/reward programs, benefit programs, and workers compensation cases.
- Identified, attracted, and screened candidates through various sourcing channels to provide a continuous pipeline of talent for vacant positions.
- Partnered with hiring managers to identify skill gaps on teams to target specific skills during recruitment.
- Partnered with local community colleges and high schools to develop entry level skill program.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Maintained up to date knowledge of industry regulations and legislation to amend policies and promote compliance.
Director of Operations/Human Resources
Transfer Flow Incorporated
08.2017 - 01.2021
- Directed Human Resource, Safety, Manufacturing, Quality, Engineering, Fulfillment, Inventory, Logistics, Warehouse Management, Maintenance, Technical Support, Engineering, Purchasing and Planning functions ensuring seamless coordination and efficient execution of tasks.
- Reduced COGS from 74% of Sales to 64% of Sales.
- Sourced, purchased and commissioned $2M new machinery and consumables.
- Reduced operating expenses by $360k+ annually through successful implementation of Continuous Improvement projects.
- Motivated staff to change company culture from reactive to proactive.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained personnel.
- Implemented alternative work schedules through shift consolidation after realizing efficiencies through reduction of waste.
- Decreased turnover, direct labor overtime payroll expenditures, product lead time and finished goods inventory.
- Created and managed CAPEX budgets.
- Executed plan to expand East Coast presence through establishment of third-party warehouse and assembly operations in new geographical location.
Vice President of Operations
FAFCO Incorporated
01.2014 - 07.2017
- Provided strategic leadership to the operations, materials, maintenance, engineering, and sales support teams with indirect leadership of human resources and finance personnel.
- Introduced new operational systems to meet financial objectives and organizational goals pertaining to safety, quality, delivery, and cost.
- Led Engineering team that developed flagship product, COOLPV in less than one year for $1.2M.
- Improved on-time delivery from 65% to a consistent 100%, with average of 70% of shipments sent early.
- Optimized facility layout for improved workflow efficiency and safety compliance standards adherence.
- Improved productivity, quality, and efficiency metrics.
- Developed stringent plant cleanliness procedures and 5S audit program.
- Created/commissioned new production lines.
- Optimized supply chain logistics, ensuring timely delivery of products and minimizing inventory holding costs.
- Managed international accounts.
Director of Operations
FAFCO Incorporated
01.2010 - 01.2014
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded change management initiatives related to Lean Manufacturing that facilitated organizational transformations while minimizing disruption to ongoing operations.
Education
MBA - Business Administration
CALIFORNIA STATE UNIVERSITY
Chico, CA 05.2006 - 12.2007
Bachelor of Science - Human Resources Management
CALIFORNIA STATE UNIVERSITY
Chico, CA 05.2004 - 05.2006
Skills
Project Management
Continuous Improvement
Organizational/Policy Development
Supply Chain Management
Negotiation
Customer Relations
Professional Development
- Formal SHRM and Project Management training
- Board of Directors, Chester Chamber of Commerce
- Board of Directors, Almanor Parks & Recreation District
- Member of Lake Almanor Elks Lodge 2626
- CPR certified
Additional Information
Willing to relocate.
Timeline
Office Management Consultant
Almanor Dry Dock
08.2023 - 08.2024
Human Resources Business Partner
Collins Pine Company
02.2021 - 06.2023
Director of Operations/Human Resources
Transfer Flow Incorporated
08.2017 - 01.2021
Vice President of Operations
FAFCO Incorporated
01.2014 - 07.2017
Director of Operations
FAFCO Incorporated
01.2010 - 01.2014
MBA - Business Administration
CALIFORNIA STATE UNIVERSITY
05.2006 - 12.2007
Bachelor of Science - Human Resources Management
CALIFORNIA STATE UNIVERSITY
05.2004 - 05.2006
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