- Reading
- Enjoying the art of baking and mixology
- Horseback Riding
- Volunteering
- Dancing
- Music
- Drawing and Painting
- Pilates and fitness
Chloe Grosse
Student - Communications Major - UCLA
Westwood,CA
Summary
Enthusiastic college student, attending UCLA. Adept at resolving conflicts and enhancing the customer experience. Bilingual and skilled in active listening. Clear understanding of customer service and very motivated to continue learning about the service industry where I believe I can excel by applying my friendly and confident personality.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative /Front Desk Receptionist
Calabasas Tennis & Swim Center
12.2024 - Current
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled registered and completed close out activities
Barista
Starbucks
03.2022 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor
- Listened carefully to customer requests and created personalized, delicious beverages
- Crafted beverages and snacks on demand in a fast-paced environment
Customer Service Representative
Brux Nightguards
03.2021 - 02.2022
- Receive and process customer orders
- Pick and pack shipments
- Answered phones to provide customer service
Education
Bachelor of Arts - Communications
University of California, Los Angeles
Los Angeles, CA 05.2001 -
GED -
Los Angeles Pierce College
Winnetka, United States 05.2001 -
Skills
Customer service
Problem-solving
Product knowledge
Bilingual
Adaptability and flexibility
Complaint resolution
Time management
Team collaboration
Appointment scheduling
Complaint handling
Relationship building
Follow-up skills
Microsoft outlook
Interests
Timeline
Customer Service Representative /Front Desk Receptionist
Calabasas Tennis & Swim Center
12.2024 - Current
Barista
Starbucks
03.2022 - 08.2023
Customer Service Representative
Brux Nightguards
03.2021 - 02.2022
Bachelor of Arts - Communications
University of California, Los Angeles
05.2001 -
GED -
Los Angeles Pierce College
05.2001 -
Similar Profiles
April MartinezApril Martinez
Community Service Waitress at Calabasas Tennis & Swim CenterCommunity Service Waitress at Calabasas Tennis & Swim Center
JONAH KLEINJONAH KLEIN
Lifeguard at Calabasas Tennis and Swim CenterLifeguard at Calabasas Tennis and Swim Center
Molly GlassMolly Glass
Aquatics Supervisor at Plainview Swim And Tennis CenterAquatics Supervisor at Plainview Swim And Tennis Center
Jack MeadJack Mead
Intern/Aide at Synergy Chiropractic and Physical TherapyIntern/Aide at Synergy Chiropractic and Physical Therapy
Skyler ArgallSkyler Argall
Administrative Assistant at Edge FinancialAdministrative Assistant at Edge Financial