Terra Campbell
Winter Haven,FL
Summary
Highly skilled and results-driven professional with extensive experience in business operations, customer service, and the hospitality industry. Adept at managing teams, optimizing workflows, and enhancing customer satisfaction. Proven track record in leadership, event coordination, financial reporting, and operational compliance.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Aramark
11.2024 - Current
- Provide outstanding service across four restaurants within Legoland
- Build strong rapport with guests, ensuring a positive and memorable experience
- Receive positive feedback for attentive, friendly, and personalized service
- Maintain knowledge of menu offerings and make thoughtful recommendations
Barback/Server
E. Wales Hospitality
05.2024 - 10.2024
- Assisted bartenders and servers with drink preparation, restocking, and table service
- Helped set up and break down for events such as weddings and fundraisers for 100-250 guests
- Supported the teamwork of kitchen, servers and wedding coordinators ensuring smooth operations
Head Server | Team Manager
Applecroft Catering
08.2022 - 08.2024
- Managed the serving team for weddings
- Oversaw event setup, meal service, and breakdown
- Worked closely with kitchen staff and event coordinators to execute seamless service
Assistant Manager
Main Street Provisions
09.2023 - 06.2024
- Trained new employees in customer service, sales, and POS system operations
- Managed staff, inventory, and store operations
- Planned special events such as wine tastings of up to 75 guests and seasonal promotions
Tasting Room Manager
Freedom's Edge Cider
04.2023 - 10.2023
- Led staff training and ensured compliance with alcohol sales laws
- Represented the company at brew festivals and off-site events
- Educated customers on cider-making and brand offerings
Beertender
Craft Brew Underground
05.2023 - 09.2023
- Provided knowledgeable beer service and customer engagement
- Ensured compliance with alcohol service regulations
- Maintained cleanliness and organization in a high-volume bar setting
Residential Dispatch Coordinator
Knowles Mechanical
11.2022 - 04.2023
- Scheduled and dispatched HVAC service teams
- Maintained detailed service records and coordinated with management
- Assisted in ordering equipment and materials to ensure smooth operations
- Provided customer outreach and job follow-ups to ensure satisfaction
Community Outreach Assessor
Spectrum Generations
09.2021 - 10.2022
- Conducted outreach to assess healthcare needs
- Increased engagement rates from 35% to 65% within two months
- Referred clients to appropriate health resources
Temporary Nutrition Assistant
Spectrum Generations
06.2021 - 09.2021
- Generated and updated Meals on Wheels daily route sheets
- Oversaw and assisted with packaging, counting, and loading 3,000+ meals weekly
- Performed data entry using Wellsky and Excel to track meals and client records
- Supervised staff and volunteers (groups of 5-15) to support Meals on Wheels programs
Education
Graduate Diploma -
Auburn High School
Auburn, WANail Technician License -
Gene Juarez Academy
Federal Way, WASkills
- Operations Management
- Customer Service Excellence
- Event Planning & Coordination
- Financial Reporting
- Team Leadership & Training
- Strategic Planning & Sales Growth
- POS Systems
- Client Relationship Management
- Social Media Marketing
- Hospitality service expertise
Timeline
Bartender/Server
Aramark
11.2024 - Current
Barback/Server
E. Wales Hospitality
05.2024 - 10.2024
Assistant Manager
Main Street Provisions
09.2023 - 06.2024
Beertender
Craft Brew Underground
05.2023 - 09.2023
Tasting Room Manager
Freedom's Edge Cider
04.2023 - 10.2023
Residential Dispatch Coordinator
Knowles Mechanical
11.2022 - 04.2023
Head Server | Team Manager
Applecroft Catering
08.2022 - 08.2024
Community Outreach Assessor
Spectrum Generations
09.2021 - 10.2022
Temporary Nutrition Assistant
Spectrum Generations
06.2021 - 09.2021
Graduate Diploma -
Auburn High School
Nail Technician License -
Gene Juarez Academy
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