Terra Goodum
Las Vegas,Nevada
Summary
Results-driven Director of Operations with expertise in strategic planning, logistics optimization, and team leadership. Proven track record of enhancing efficiency and reducing costs through data-informed decision-making.
Overview
11
11
years of professional experience
Work History
Director of Operations
DSV Logistics
Las Vegas, NV
11.2024 - Current
- Streamlined logistics operations, enhancing efficiency across supply chain processes.
- Developed strategic initiatives to optimize inventory management and reduce costs.
- Led cross-functional teams in implementing process improvements and best practices.
- Analyzed operational metrics to identify trends and drive data-informed decisions.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Enhanced customer satisfaction through improved service delivery and response times.
- Managed vendor relationships, negotiating contracts to ensure favorable terms for the organization.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Operation Manager II for (HEN Data Center)
DB Schenker
Las Vegas, NV
11.2019 - 01.2024
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Coordinated logistics activities, ensuring timely delivery while maintaining compliance with regulations.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Operation Manager
Grainger Distribution Center
Shorewood, IL
01.2015 - 10.2019
- Led cross-functional teams to optimize distribution center workflows and enhance operational efficiency.
- Streamlined inventory management processes to reduce discrepancies and improve accuracy in stock levels.
- Implemented safety protocols, resulting in a significant decrease in workplace incidents and improved employee compliance.
- Developed training programs for staff, enhancing skills and promoting a culture of continuous improvement within the team.
Education
Master of Science - Business Management
Benedictine University
Lisle, IL05-2019
MBA - Business Adminstration
Ramussen University
Romeoville, IL05-2017
BBA - Business Administration And Management
Rasmussen University
Romeoville, IL05-2015
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Workforce planning
- Operations management
- Teamwork and collaboration
Timeline
Director of Operations
DSV Logistics
11.2024 - Current
Operation Manager II for (HEN Data Center)
DB Schenker
11.2019 - 01.2024
Operation Manager
Grainger Distribution Center
01.2015 - 10.2019
Master of Science - Business Management
Benedictine University
MBA - Business Adminstration
Ramussen University
BBA - Business Administration And Management
Rasmussen University