Summary
Overview
Work History
Education
Skills
Timeline
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Terra Matthews

Fairview Heights

Summary

Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at St. Louis Best Bar B Que. Skilled in employee supervision and performance improvements, I successfully implemented training programs and inventory management practices, achieving a 20% reduction in waste while fostering a culture of excellence in service delivery.

Overview

7
7
years of professional experience

Work History

Front End Manager

St. Louis Best Bar B Que
11.2024 - Current
  • Supervised front of house operations, ensuring efficient service and guest satisfaction.
  • Trained and mentored staff on customer service standards and menu knowledge.
  • Implemented inventory management practices to reduce waste and optimize supply chain efficiency.
  • Coordinated team schedules to ensure adequate coverage during peak hours.

Communications Specialist

Illinois Department of Transportation
02.2022 - Current
  • Developed and implemented communication strategies to enhance public awareness of transportation initiatives.
  • Collaborated with cross-functional teams to create informative content for newsletters and social media platforms.
  • Analyzed feedback from community outreach programs to improve engagement and response rates.
  • Coordinated press releases and media inquiries, ensuring timely dissemination of information to stakeholders.

Personal Assistant

World Class Promotions
02.2023 - 08.2024
  • Coordinated scheduling and travel arrangements for executive leadership.
  • Streamlined communication between departments to enhance operational efficiency.
  • Managed confidential documents, ensuring accuracy and compliance with company policies.
  • Developed and maintained filing systems for improved document retrieval and organization.

Restaurant General Manager

Rolling Restaurants
03.2018 - 04.2022
  • Led team of15+ staff, enhancing operational efficiency and customer satisfaction.
  • Developed strategic initiatives, driving revenue growth and profitability.
  • Implemented training programs to improve staff performance and service quality.
  • Streamlined inventory management processes, reducing waste by 20%.

Education

No Degree - Business Management

Southwestern Illinois College
Belleville, IL
01-1995

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements

Timeline

Front End Manager

St. Louis Best Bar B Que
11.2024 - Current

Personal Assistant

World Class Promotions
02.2023 - 08.2024

Communications Specialist

Illinois Department of Transportation
02.2022 - Current

Restaurant General Manager

Rolling Restaurants
03.2018 - 04.2022

No Degree - Business Management

Southwestern Illinois College

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