Terra Moore
Council Bluffs
Summary
Effectively prioritize and juggle multiple projects and a innovative problem solver who can generalize workable solutions. Strong commitment to customer service and operational efficiency, performance and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Serviam Pharmacy
11.2023 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
Senior Pharmacy Technician
Walgreens
01.2022 - 11.2023
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Set up and modified patient profiles in a system to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Kroger
01.2021 - 01.2022
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
Skills
- Billing support
- FDA compliance
- Proper labeling
- Insurance reconciliation
Certification
- CHPT Certified Pharmacy Technician since 2022
Timeline
Pharmacy Technician
Serviam Pharmacy
11.2023 - Current
Senior Pharmacy Technician
Walgreens
01.2022 - 11.2023
Pharmacy Technician
Kroger
01.2021 - 01.2022