Terra Osterberg
Missoula,Montana
Summary
Personable and dynamic bartender with 5+ years of experience at The Hideaway, an upscale, speakeasy-style environment catering to high-profile clientele, and Killarney Rose, the “Downtown’s Local” bar known for its neighborhood atmosphere and Wall Street accessibility. Adept at crafting high-quality cocktails under pressure, cultivating guest loyalty, and creating memorable experiences. Skilled in event planning, effective upselling, and maintaining a polished yet approachable presence behind the bar. Highly reliable and outgoing, with an ability to ensure a personalized guest experience.
Overview
6
6
years of professional experience
Work History
Bartender
Killarney Rose
06.2019 - 08.2024
- Quickly and effectively supported customer, team, and business needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and managing inventory.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
The Hideaway - Wall Street
04.2019 - 08.2024
- Delivered polished, discreet, and personable service to a discerning clientele.
- Expertly maintained exceptional quality service in a fast-paced, high-volume environment.
- Built strong rapport with regular patrons, enhancing guest retention and establishing the bar as a premier destination.
- Successfully upsold premium spirits and cocktails, contributing to increased nightly revenue.
- Curated and executed in-house events such as comedy nights, open mics, and charity functions, from concept to promotion.
- Maintained a seamless flow during peak hours without compromising service standards or guest experience.
Server
Killarney Rose
01.2019 - 06.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Ph.D. - Clinical Psychology
University of Montana
Missoula05-2029
Bachelor of Arts - Psychology And Neuroscience
Wake Forest University
Winston-Salem, NC05-2018
Skills
- Recipe and menu memorization
- Conversant in Spanish
- Clear and effective communication
- Highly reliable
- Outgoing personality
- Courteous
- Outstanding customer service
Timeline
Bartender
Killarney Rose
06.2019 - 08.2024
Bartender
The Hideaway - Wall Street
04.2019 - 08.2024
Server
Killarney Rose
01.2019 - 06.2019
Ph.D. - Clinical Psychology
University of Montana
Bachelor of Arts - Psychology And Neuroscience
Wake Forest University
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