Summary
Overview
Work History
Education
Skills
Timeline
Server

Terra Wondaal

Whittier,CA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience

Work History

General Manager

Corner Bakery Cafe
Whittier, CA
11.2022 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

General Manager

Dunkin' Donuts
Downey, CA
09.2021 - 11.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability. Maintained both labor goals and food costs the best of my ability.

General Manager

Panera Bread
Fullerton, CA
02.2018 - 09.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Home Health Care Provider

IHHS
Santa Monica, CA
01.2014 - 01.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.

Assistant Manager

AMPM Arco
Fountain Valley, CA
05.2012 - 01.2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Trabuco Hills High School
Mission Viejo, CA
08.1998

Skills

  • Problem Anticipation and Resolution
  • Human Resources Oversight
  • Finance and Accounting Oversight
  • Administrative Management
  • Sales Promotion
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Sales Tracking
  • Hiring and Onboarding
  • Management Training
  • Policy Development and Enforcement
  • P&L Responsibility
  • Removing Damaged Materials
  • Lead Generation Management
  • Maximizing Profitability
  • Profit and Loss Control
  • Guest Satisfaction
  • P&L Administration
  • Cash Register Operations
  • Managing Laborers
  • POS Terminal Operations
  • Food Safety and Quality
  • Motivational Leadership
  • Money Handling
  • Customer Relations

Timeline

General Manager

Corner Bakery Cafe
11.2022 - Current

General Manager

Dunkin' Donuts
09.2021 - 11.2022

General Manager

Panera Bread
02.2018 - 09.2021

Home Health Care Provider

IHHS
01.2014 - 01.2018

Assistant Manager

AMPM Arco
05.2012 - 01.2014

Trabuco Hills High School

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Terra Wondaal