Terraca White
Sheridan,IL
Summary
I have worked in retail for a very long time. love working w the public & children of all ages. I am a fast learner & hands on. Always open to try new things in all areas.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Cafeteria Manager
Arbor Management Associates
Sandwich, IL
08.2017 - Current
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
Sales Associate Specialist
B P Gas Station
Sheridan, IL
09.2019 - 02.2020
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
1st Assistant Manager
Casey's General Store
Sandwich, IL
07.2009 - 06.2017
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Customer service, retail, cash register, bank deposits, books paperwork, over seeing staff to get there duties done, placing orders, truck, inventory, daily task that needed done.
Customer Sales Representative
Office Max Call Center
Peru, IL
10.2007 - 05.2008
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Described product highlights and benefits to help guide purchasing decisions.
- Emphasized product specifications to meet customer needs.
- Contacted potential customers to capitalize on sales opportunities.
Order Picker
PetSmart DC
Ottawa, IL
10.2006 - 10.2007
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Retail Sales Associate
J & L Mobil
Sandwich, IL
05.2000 - 10.2006
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
Restaurant Waitress
Pizza Hut
Sandwich, IL
03.1998 - 09.2000
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Completed credit payments via card processing systems.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Sandwich High School
Sandwich, IL05.2001
Skills
- Health Code Compliance
- Investigating Complaints
- Profit Target Achievement
- Active Listening
- Safety Precautions
- Employee Performance Evaluations
- Staffing and Sales Reporting
- Staff Scheduling
- Anticipating Problems
- Customer Needs Assessments
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Sales Associate Specialist
B P Gas Station
09.2019 - 02.2020
Cafeteria Manager
Arbor Management Associates
08.2017 - Current
1st Assistant Manager
Casey's General Store
07.2009 - 06.2017
Customer Sales Representative
Office Max Call Center
10.2007 - 05.2008
Order Picker
PetSmart DC
10.2006 - 10.2007
Retail Sales Associate
J & L Mobil
05.2000 - 10.2006
Restaurant Waitress
Pizza Hut
03.1998 - 09.2000
High School Diploma -
Sandwich High School
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