Terrah Whenner
34 La Gorce Blvd,United States
Summary
Versatile Supervisor with advanced personnel and inventory management experience. Maintains professional environments and takes lead in development of subordinates to create success. Polished in delivering comprehensive reports to facilitate site-wide improvements and continuity. Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
Work History
Surgical Coordinator
Rothman Orthopaedic Institute
Marlton, NJ
08.2023 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Coordinated with facilities to set up surgeries for Number Surgeon type.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Verified insurance coverage and obtained pre-authorizations.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Supervisor
Gastroenterlogy Consultant of SJ
Lumberton, NJ
09.2008 - 08.2023
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
Education
Certificate -
Lincoln Technical Institute
11.2013
Certificate -
University of Penn
05.2000
Associate of Science - Business Administration
Phoenix College
Phoenix, AZ04.1997
Skills
- critical thinker
- supervising staff
- Communication
- Team standards
- flexible
- Attendance record management
- Documentation and reporting
- professional phone etiquette
- Verifying insurance coverage
- Team Managements
- Patient scheduling
- Organizational skills
- Microsoft Office
- problem resolution
- Goal-oriented
- Improvement plan knowledge
- Data management
- Active listening
- Computer skills
- First Aid/CPR
Timeline
Surgical Coordinator
Rothman Orthopaedic Institute
08.2023 - Current
Supervisor
Gastroenterlogy Consultant of SJ
09.2008 - 08.2023
Certificate -
Lincoln Technical Institute
Certificate -
University of Penn
Associate of Science - Business Administration
Phoenix College