Terrance Donnelly
Wilmington,NC
Summary
Dynamic professional with extensive experience in customer service and sales management, notably at Fujifilm. Proven track record in enhancing customer satisfaction through effective problem resolution and relationship building. Skilled in CRM software and active listening, driving repeat business and fostering loyalty in competitive environments.
Overview
54
54
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Owner
Carolina Auto Restyling
10.1986 - 04.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
National Sales and Marketing Manager
Fujifilm
01.1972 - 04.1980
- Cultivated a culture of continuous improvement by encouraging open feedback, resulting in ongoing enhancements to sales and marketing processes.
- Implemented successful account management strategies that improved customer retention rates and fostered repeat business.
- Implemented an incentive program for top performers, motivating individuals to reach their full potential and contribute to the company''s overall success.
- Developed comprehensive sales plans for regional teams, resulting in consistent revenue growth across all markets.
Education
Marketing Management
Monmouth University
West Long Branch, NJ05-1971
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
- Client relations
- Scheduling
- Product knowledge
- Order processing
- Team development
- Administrative support
- Staff training
- Product sales
- Sales expertise
- Store maintenance
- Recordkeeping strengths
- Account management
- Retail store support
- Stock management
- Shipping and logistics
- Delivery scheduling
- Warehousing functions
- Receiving support
- [Software] CRM system proficiency
- CRM software proficiency
Timeline
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
Owner
Carolina Auto Restyling
10.1986 - 04.2018
National Sales and Marketing Manager
Fujifilm
01.1972 - 04.1980
Marketing Management
Monmouth University
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