Terrance Durham
Frisco
Summary
Equipped with strong problem-solving abilities, willingness to learn, with proven ability to exceed targets and drive success in fast-paced environments. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Commercial Overhead Door Installer Lead
DH Pace
07.2022 - Current
- Lifted heavy objects, walked and stood for long periods of time and performed strenuous physical labor under adverse conditions.
- Led training sessions for new installers, sharing expertise to improve overall team skillset and productivity.
- Used company-issued equipment to read work instructions and input data.
- Provided exceptional customer service following the completion of each project with regular follow-ups to address any questions or concerns promptly.
- Completed detailed documentation of all completed installations for future reference and warranty purposes.
- Developed customized installation plans tailored to unique client needs, resulting in successful project completion rates.
- Optimized workflow efficiency by organizing workspaces prior to starting installations, reducing downtime between tasks.
- Enhanced team productivity by effectively collaborating on various installation projects.
- Trained new team members in best practices for efficient, safe, and high-quality overhead door installations.
- Reduced callbacks by thoroughly inspecting and testing installed overhead doors for optimal functionality.
Fence Foreman
Express Fence Company
05.2021 - 07.2022
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Sales Associate
Homedepot
03.2020 - 05.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
The Ups Store 5157
01.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Yard Associate/ Small Engine Mechanic
Sunbelt Rentals
07.2016 - 01.2019
- Contributed to a positive work environment by demonstrating a strong work ethic and dedication to customer satisfaction.
- Reduced equipment downtime by performing routine maintenance on lawn mowers, snow blowers, and other small machinery.
- Provided excellent customer service, addressing concerns and answering technical questions regarding equipment maintenance and operation.
- Applied strong problem-solving skills when faced with unusual problems or challenges during repairs, ensuring optimal solutions were put into action.
- Boosted overall shop reputation by consistently delivering exceptional results within deadline constraints.
- Collaborated with team members to complete daily tasks efficiently, promoting a positive work atmosphere.
Uncrated Assistant
Conn's Distribution Center
06.2015 - 01.2016
- Keep records of materials filed or removed, using logbooks or computers
- Perform general office duties such as typing, operating office machines, and sorting email
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
Packager
UPS
07.2014 - 06.2015
- Examine and inspect containers, materials, and products to ensure that packing specifications are met
- Record product, packaging, and order information on specified forms and records
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Load materials and products into package processing equipment
Education
High School -
Hillcrest High School
01.2014
Forklift Operator Certification -
01.2014
Skills
- Adaptable to change
- Crew leadership
- Problem-solving skills
- Power tool proficiency
- Dedicated work ethic
- Listening skills
- Computer skills
- Critical thinking
- Multi-tasking strength
- Excellent people skills
- Workplace safety
- Construction supervision
- Heavy equipment handling
Timeline
Commercial Overhead Door Installer Lead
DH Pace
07.2022 - Current
Fence Foreman
Express Fence Company
05.2021 - 07.2022
Sales Associate
Homedepot
03.2020 - 05.2021
Sales Associate
The Ups Store 5157
01.2019 - 02.2020
Yard Associate/ Small Engine Mechanic
Sunbelt Rentals
07.2016 - 01.2019
Uncrated Assistant
Conn's Distribution Center
06.2015 - 01.2016
Packager
UPS
07.2014 - 06.2015
Forklift Operator Certification -
High School -
Hillcrest High School
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