Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Terrance Forbes

Jersey City

Summary

Business Management and Philosophy major student expected to graduate in the spring of 2027 seeking employment an Assistant Manager in the Vehicle Service and Repair Industry with a strong foundation in diagnostics, customer service, and leadership

Overview

9
9
years of professional experience
1
1
Certification

Work History

Phlebotomist

Octa-Pharma Plasma Inc.
01.2017 - 01.2018
  • Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
  • Following up with customers, services requested, estimated completion times of venipuncture procedures
  • Collaboration with patients, healthcare providers and patient support departments to ensure a high quality of service.
  • Supervision of three-to-four person team when the senior employee is absent
  • Lead and manage team while remaining in-tune with the company's purpose, core values, and employee creed

Electrical and Board Assembler

Magna Power Electronics
07.2010 - 09.2011
  • Substantial experience of fabrication, installation and documentation of cables, trays, and rack assemblies
  • Familiarity with preparation, soldering, and termination of wire cable harnesses
  • Compliance with wiring diagrams, blueprints, and work instructions and executed all given assignments, appropriately.
  • Selected, cut, crimped, and stripped all wire components, as needed
  • Tied and wrapped wire leads and inserted them into proper locations
  • Soldered, assembled, and set up wire harnesses and sub-assemblies, properly.
  • Examined, tested, and corrected completed wire and fiber cables, trays, and rack assemblies.

Automotive Technician

Midas
07.2009 - 06.2010
  • Diagnostics procedures were performed daily and repairs to automotive vehicles were completed. Including engine, transmission, and exhaust replacement
  • Replacement of electrical systems and drivability issues
  • Collaboration with team members to address and achieve team-specific goals
  • Deliverance of exceptional customer service while listening and consulting customer complaints
  • Oversee tire technicians' inspections, diagnosis, and repairing of tires

Education

Diploma - Automotive Repair Technician

Penn Foster College

BBA - Business Administration

New Jersey City University
Jersey City, NJ
04-2027

Bachelor of Arts - Philosophy

New Jersey City University
Jersey City, NJ
04-2027

Skills

  • Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
  • Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
  • Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
  • Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
  • Leadership and team management skills
  • Problem identification and solving skills

Certification

  • Licensed Phlebotomist, State of Virginia, Centura College, 2016
  • Diploma in Automotive Technology, Penn Foster College, 2024

Timeline

Phlebotomist

Octa-Pharma Plasma Inc.
01.2017 - 01.2018

Electrical and Board Assembler

Magna Power Electronics
07.2010 - 09.2011

Automotive Technician

Midas
07.2009 - 06.2010

Diploma - Automotive Repair Technician

Penn Foster College

BBA - Business Administration

New Jersey City University

Bachelor of Arts - Philosophy

New Jersey City University

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