Summary
Overview
Work History
Education
Skills
Leadership Motto
Timeline
Generic

Terrance Hodges

1862 Crystal Lane White Lake,MI

Summary

Customer-oriented, strategic-thinking sales professional with over 15 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, vendor relations, territory development and revealing customer needs to deliver solutions.

Overview

29
29
years of professional experience

Work History

Banking Customer Service Representative

Citizens Bank
Detroit, MI
01.2021 - Current
  • Consistently achieved 115% of quarterly sales targets.
  • Received top merchant services recognition award.
  • Increase customer base by asking and receiving referrals.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Networked to build client base and promote products to new and existing clients.
  • Delivered increased sales of existing customers and new prospects with use of Sales Force CRM.
  • Volunteered and mentored Junior Achievement program participants.

Regional Commercial Sales Manager

Autozone, Inc.
Detroit, MI
08.2010 - 08.2020
  • Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
  • Delivered $42 million dollars in FY 2019/20 team sales by maximizing all selling opportunities.
  • Maximized opportunities with use of Sales Force to expand revenue with existing and new prospect customers.
  • Gained leadership acknowledgement for meeting sales targets.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Leveraged trends in customer industries to shape value-added solutions and approaches for new market opportunities.
  • Performed benefit-oriented presentations that drove dramatic revenue growth.

Area Sales Manager

Western Southern Financial Group
Livonia, MI
09.2008 - 07.2010
  • Exceeded key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
  • Delivered prospects to foster growth for new business partnerships to build pipelines.
  • Lead monthly training seminars to assist teams with development of marketing plans and lead acquisition.
  • Analyzed sales statistics to formulate policy and drive KPI benchmarks.
  • Won Medallion Club honors for exceeding sales targets.

Director of Operations

Detroit Housing Commission
Detroit, MI
01.1995 - 08.2008
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Managed City Wide Housing and Assistance Voucher programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Education

Bachelor of Science - Management

Ferris State University
Big Rapids, MI

Skills

Sales and marketing

Skilled in new business development

Best in class relationship builder

Strategy Development

Customer Service

Data Analysis

Salesforce CRM

Time Management

Leadership Motto

Lead from where you are and bring a healthy energy to the workplace, bring value to the team, making yourself better along with those around you stronger.

Timeline

Banking Customer Service Representative

Citizens Bank
01.2021 - Current

Regional Commercial Sales Manager

Autozone, Inc.
08.2010 - 08.2020

Area Sales Manager

Western Southern Financial Group
09.2008 - 07.2010

Director of Operations

Detroit Housing Commission
01.1995 - 08.2008

Bachelor of Science - Management

Ferris State University

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Terrance Hodges