Terrance Johnson
Dania Beach,USA
Summary
Logistics professional with proven track record in crew management and scheduling. Known for maintaining efficient schedules under tight deadlines and adapting to dynamic situations. Strong collaboration skills and commitment to delivering reliable results, ensuring smooth operations through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Travel Consultant
American Express
06.2024 - Current
- Built strong relationships with clients through exceptional communication and personalized service
- Organized trips for individual, family and business travelers
- Worked closely with clients to understand unique needs and meet specific travel desires
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints
- Streamlined booking processes for increased efficiency and reduced client wait times
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Handled sensitive information with professionalism and discretion
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
Crew Trainer
Amerijet International
06.2023 - 04.2024
- Documented training and progress of 208 pilots in a database to enable tracking history and maintain accurate records
- Collaborated with management to identify areas of improvement and develop comprehensive training programs
- Evaluated crew members' progress and provided constructive feedback for continuous development
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques
- Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires
Lead Crew Scheduler
Amerijet International
03.2021 - 06.2023
- Managed daily schedules for flight crew members in cost-effective ways while meeting customers' needs
- Performing continuous auditing and verification of coverage of all scheduled flights and monitoring of Pilot's schedules to ensure legalities, contractual and FAR PART 121 regulations are being adhered to and are followed correctly
- Employ several and use various software systems to complete assigned tasks
- Employ several ideas and strategies to ensure daily operations run smoothly and effectively
- Apply federal regulations, contract rules, and crew member qualifications, and established company policy and procedure in assigning uncovered flying
- Oversee and assist with day-to-day tasks of a 5-person team of Schedulers to promote productivity and efficient use of resources to ensure flights are on time with no issues
- Proficient in Airplane Information Management system (AIMS)
- Adaptable and proficient in learning new concepts quickly and efficiently
- Improved crew scheduling efficiency by streamlining communication and implementing new software tools
Crew Scheduler
Amerijet International
01.2021 - 03.2022
- Performing continuous auditing and verification of coverage of all scheduled flights and monitoring of Pilot's schedules to ensure legalities, contractual and FAR PART 121 regulations are being adhered to and are followed correctly
- Employ several and use various software systems to complete assigned tasks
- Apply federal regulations, contract rules, and crew member qualifications, and established company policy and procedure in assigning uncovered flying
- Proficient in GENEVA airline operation management system and Airplane Information Management system (AIMS)
- Executed airline and hotel accommodations for crew members
- Away from their home base on assignment
Crew Scheduler
Miami Air International, Inc.
12.2017 - 05.2020
- Managed daily schedules for flight crew members in cost-effective ways while meeting customers' needs
- Performing continuous auditing and verification of coverage of all scheduled flights and monitoring of crew member's schedules to ensure legality, contractual and FAR PART 117 regulations are being complied with
- Employ several varied software systems to complete assigned tasks
- Apply federal regulations, contract rules, and crew member's qualifications, and established company policy and procedure in assigning uncovered flying
- Proficient in Airplane Information Management system (AIMS)
Automotive Maintenance Technician
United States Marine Corps
06.2013 - 06.2017
- Supervised and managed quality control of over 450 tactical vehicles in three-year time, span
- Provided leadership and guidance to over 30 service members
- Implemented training and safety strategies
- That increased shop proficiency by nearly 20%
- Maintained over 95% vehicle readiness during two-month field training exercise
- Maintained over 300 tactical vehicles while deployed to Okinawa Japan over a calendar year period
Education
Bachelor of Arts - Public Safety Management
Miami Dade College
Miami, FL12.2021
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL12.2019
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.2013
Skills
- Strong Communication Skills
- Knowledge of manufacturing
- Teamwork and Collaboration
- Adaptability and Resilience
Timeline
Travel Consultant
American Express
06.2024 - Current
Crew Trainer
Amerijet International
06.2023 - 04.2024
Lead Crew Scheduler
Amerijet International
03.2021 - 06.2023
Crew Scheduler
Amerijet International
01.2021 - 03.2022
Crew Scheduler
Miami Air International, Inc.
12.2017 - 05.2020
Automotive Maintenance Technician
United States Marine Corps
06.2013 - 06.2017
Bachelor of Arts - Public Safety Management
Miami Dade College
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Hialeah-Miami Lakes Senior High School
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