Terrance Jones

I presently manage several key initiatives within the city, including the Neighborhood Improvement Program with an annual budget of $8 million, the Intervention of Opioid Use (IOU) Program funded at $650,000, and the Community Development Block Grants (CDBG) Public Service Agency (PSA) recipients totaling $1 million. Additionally, I oversee $27 million in CDBG-DR funds, $600,000 in Emergency Solutions Grant (ESG) funding, and the Tenant Based Rental Assistance program for individuals with AIDS, which is allocated $3 million.

• Oversaw the Emergency Rental Assistance Program (ERAP), managing $68 million in rental and utility assistance for families impacted by COVID.
• Developed and nurtured strong relationships with key clients, fostering long-term partnerships and repeat business opportunities.
• Introduced process improvements resulting in expedited resolution times for customer issues while maintaining quality and attention to detail.
• Acted as a liaison between clients and internal teams during project execution phases, ensuring clear communication throughout project lifecycles.
• Implemented best practices in workflow management to ensure timely task completion without compromising quality or client satisfaction.
• Initiated cross-functional team collaborations to efficiently address complex customer challenges, fostering a collaborative working culture.
• Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and improved results.
• Spearheaded initiatives to reduce costs while maintaining high service standards across all functional areas.
• Managed budgeting and financial planning for the service department, achieving cost savings through streamlined operations and optimized resource utilization.
• Enhanced customer satisfaction by implementing efficient service management strategies and streamlining processes.
• Improved software performance by identifying and resolving bottlenecks in the code.

In my previous role as a Contract Compliance Specialist, I oversaw and actively participated in the administration and auditing of provider services contracts for City/Federally funded grant programs within a department or division. My responsibilities included ensuring that contracted services adhered to specifications outlined in the agreements and that funds were expended appropriately. Additionally, I performed a diverse range of administrative and technical tasks to support the assigned area.

• Served as Liaison between Neighborhood Services Department and the City Attorney’s Office, facilitating seamless communication and collaboration.
• Negotiated favorable contract terms with suppliers, resulting in significant cost savings for the city.
• Leveraged expertise as a subject matter expert in contracting processes to provide guidance and support within the organization.
• Conducted internal meetings to disseminate relevant information regarding contract status and updates.
• Maintained up-to-date knowledge of laws, regulations, and best practices through professional development and industry research.
• Conducted regular audits of contracts to identify areas for improvement and renegotiation opportunities.
• Implemented risk mitigation strategies to safeguard the city from potential liabilities associated with contracts.
• Managed a portfolio of contracts, ensuring timely renewals and adherence to contractual terms and conditions.
• Participated in the vendor selection process, ensuring chosen suppliers met compliance standards and requirements.
• Assisted the legal team in drafting contractual agreements, providing expertise on industry best practices and regulatory compliance.
• Provided training on contract compliance requirements for new hires and ongoing staff development.
• Streamlined the contract review process to enhance efficiency and accuracy.
• Collaborated with cross-functional teams to ensure cohesive and comprehensive contract management practices across the organization.

Dynamic leader overseeing the day-to-day operations of a vibrant community center, ensuring a welcoming and inclusive environment for all patrons. Skilled in managing facility resources, coordinating programs and events, and fostering positive relationships with community members. Proven ability to inspire and motivate staff, optimize operational efficiency, and enhance the overall experience for center visitors. Dedicated to promoting community engagement and social cohesion through effective leadership and collaborative initiatives.

• • Managed day-to-day operations of the center, overseeing staff, rentals, programs, events, purchases, and contracts.
  • Successfully managed a $300,000 budget and supervised a team of 8 staff employees. Enhanced volunteer retention rates by consistently recognizing their contributions during monthly meetings, fostering a positive atmosphere.
  • Cultivated strong relationships with key stakeholders, including local government officials, businesses, schools, and nonprofits, to ensure ongoing collaboration for mutual benefit.
  • Provided guidance, training, and support to a team of staff and volunteers, optimizing their performance in their respective roles.
  • Improved outreach efforts by coordinating with local media outlets to publicize events, resulting in significantly increased attendance rates across all programs.
  • Raised funds through successful sponsorships, donations, and fundraising events, supporting center initiatives.
  • Increased community engagement by organizing and implementing various events, programs, and activities tailored to the diverse population of the center.
  • Evaluated program success periodically through participant feedback surveys and data analysis, driving continuous improvement efforts.
  • Fostered a welcoming environment at the center by maintaining clean facilities and implementing inclusive policies catering to diverse populations.
  • Enhanced financial management by monitoring expenses and revenues regularly, ensuring budgetary goals were met while maintaining service quality.
  • Streamlined administrative processes using technology solutions to improve efficiency in recordkeeping and reporting tasks.
  • Efficiently managed daily operations, including staff scheduling, budgeting, and overseeing facility maintenance.
  • Led and supervised center staff, fostering teamwork and encouraging active involvement in implementing the mission, vision, and values.
  • Actively participated in community events to promote services and engage with the public.

In my previous role as a Contract Compliance Specialist, I performed a variety of duties related to preparing, administering, and monitoring provider service contracts.

• Implemented new reservation software system, resulting in better organization and tracking of bookings.
• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
• Optimized revenue management practices by regularly reviewing competitor pricing and market trends.
• Provided training on contract compliance requirements for new hires and ongoing staff development.
• Enhanced contract compliance by conducting thorough reviews and identifying potential issues.

Dedicated professional with a passion for promoting community engagement and well-being through recreational activities. Skilled in overseeing the planning, implementation, and evaluation of diverse programs and events within a recreational facility or organization. Experienced in supervising staff, managing resources, and ensuring a safe and enjoyable environment for participants of all ages. Committed to fostering a sense of belonging and camaraderie while encouraging physical activity, social interaction, and personal development.

• Managed day-to-day operations of the center
• Responsible for managing staff, rentals, programs, events, purchases and contracts
• Managed a $400,000 budget and 15 staff employees.
• Maintained inventory of supplies and equipment with established sign-out procedures.
• Scheduled events in recreation facilities and monitored facility conditions.
• Planned and evaluated recreation and athletic programs with recreation director to support community.
• Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
• Tracked program spending, enrollments and attendance to produce monthly reports for program director.
• Researched, planned, and organized mentally stimulating activities for individuals between ages of 0 and 99.
• Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
• Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
• Boosted program enrollment by developing targeted marketing materials and community outreach initiatives.
• Enforced safety procedures and protocols among staff and students to maximize safety.
• Created a detailed emergency response plan outlining clear protocols for staff during potential crisis situations, enhancing preparedness and safety for all participants.
• Improved accessibility for individuals with disabilities through proactive modifications in programming and facility design elements based on ADA guidelines.
• Streamlined registration processes, making it easier for residents to sign up for programs and activities.
• Recruited high-quality instructors through targeted job postings, interviews, background checks, resulting in an exceptional team dedicated to delivering outstanding recreational experiences.
• Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.