Terrance J. Watkins
Chester,Virginia
Summary
Dedicated, highly motivated, and hardworking former senior leader with 22 years of active federal military service and 16 years of logistics expertise. Proficient in project management, program management, and human resource management. Recognized for exceptional project and human resources management, with a proven track record in distributing logistical supply support across over 15 countries spanning 3 continents for the United States Army Department of Defense.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
United States Army-Office of the Quartermaster General
03.2021 - 06.2024
- Analyze training needs to develop new training programs or modify and improve existing programs
- Prepare training budget for department or organization
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
- Develop and organize training manuals, multimedia visual aids, and other educational materials
- Develop testing and evaluation procedures
- Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks
- As a talent manager was responsible for the career progression for over 15,000+ logistical service members
- Oversaw the onboarding process of over 100+ new service members and civilians to the organizational staff
- Technologically adept in business analysis and strategic planning; proven track record of building business
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Senior Operations Supervisor
United States Army-111th Quartermaster Company
07.2018 - 03.2021
- Led a team of 30+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and setting clear expectations for future success.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
- Instilled confidence in his team and they successfully adapted to the unpredictable demands of the COVID-19 working environment
- Conducted regular team meetings to maintain open communication channels and address any concerns or challenges promptly.
- Mentored junior staff members on best practices in operations management, contributing to their professional growth within the organization.
- Demonstrated ability to independently navigate ambiguity, drive clarity, identify conflicts and negotiate and influence solutions in a fast-paced, matrixed organization
- Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.
Operations Assistant
United States Army-1st Sustainment Brigade
04.2015 - 07.2018
- Maintain and develop positive business relationships with a customer's key personnel involved in, or directly relevant to, a logistics activity
- Develop an understanding of customers' needs and take actions to ensure that such needs are met
- Manage subcontractor activities, reviewing proposals, developing performance specifications, and serving as liaisons between subcontractors and organizations
- Develop proposals that include documentation for estimates
- Review logistics performance with customers against targets, benchmarks, and service agreements
- Performed analysis, capture and report control performance metrics and assist in preparing quarterly stakeholder
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted operations manager with planning of routine operations and special projects.
- Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
Operations Specialist
United States Army-541st Combat Sustainment Support Battalion
02.2013 - 04.2015
- Supported and worked alongside a staff consisting of 100 personnel comprised of 70 Military, 20 DA Civilians, and 10 Contractors with the task to annually train, mentor and develop over 400 Active Duty, Soldiers
- Responsible for the preparation, planning, coordinating, and executing training for the 541st Combat Sustainment Support Battalion in accordance with instructions, policies, and guidance from leadership
- Remotely monitor the flow of vehicles or inventory, using Web-based logistics information systems to track vehicles or containers
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Track product flow from origin to final delivery
- Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation
- Capable of multi-tasking, highly organized with excellent time management skills
- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect
- Responsible for ongoing coaching and driving awareness so mid-level service members understand how their work and contributions support the overall mission
Education
Master of Science - Public Administration
Colorado Tech University
Colorado Springs, CO01.2017
Bachelor of Science - Human Resources
Colorado Tech University
Colorado Springs, CO01.2015
Associate of Science - General Studies
Colorado Tech University
Colorado Springs, CO01.2013
Skills
- Critical thinking
- Active listening skills
- Project Coordination
- Leadership
- Adaptability
- Interpersonal skills
- Problem Solving
- Regulatory Compliance
- Team Management
- Schedule management
- Security Clearance (Secret)
- Performance evaluations
- Logistics
- Operational excellence
- Productivity improvement
- Strategic planning
- Facility management
- Employee coaching
- Employee engagement
Volunteer Experience
- 2012, Fort Riley CYS Tee ball
- 2012, Ft. Riley CYS Basketball
- 2018, Trunk or Treat Ft. Gregg-Adams
- 2019, Trunk or Treat Ft. Gregg-Adams
- 2020, Prince George Parks and Rec Basketball
- 2020, Prince George Parks and Rec Softball
- 2021, Prince George Parks and Rec Football
- 2021, Prince George Parks and Rec Basketball
- 2022, Prince George Parks and Rec Football
- 2022, Prince George Parks and Rec Basketball
- 2023, Hopewell Youth Football
References
- Marqus Williams, 785-375-5640, marqus.d.williams2.mil@army.mil
- David Streeter, 253-389-2801, David.Streeter2012@gmail.com
Timeline
Senior Operations Manager
United States Army-Office of the Quartermaster General
03.2021 - 06.2024
Senior Operations Supervisor
United States Army-111th Quartermaster Company
07.2018 - 03.2021
Operations Assistant
United States Army-1st Sustainment Brigade
04.2015 - 07.2018
Operations Specialist
United States Army-541st Combat Sustainment Support Battalion
02.2013 - 04.2015
Master of Science - Public Administration
Colorado Tech University
Bachelor of Science - Human Resources
Colorado Tech University
Associate of Science - General Studies
Colorado Tech University
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