Terrance Lewis
Pembroke Pines,FL
Overview
15
15
years of professional experience
Work History
Front Service Clerk
Publix
07.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules for team members.
- Advised guests about available products and services to meet individual needs.
Personal Shopper
Whole Food Market
11.2019 - 06.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Education
Associate Art - Computer Science
Miami Dade College
Miami, FL01.2023
Skills
Problem-solving skills
Cash handling expertise
Teamwork and collaboration
Mobile device management
IT service management
Active listening
Microsoft office
File maintenance
Summary
Passionate Publix offering a decade of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.
Certification
- [Google IT Support Professional] License - 2024
Accomplishments
- Resolved product issue through consumer testing.
- Received a number of My Publix, My part awards
Timeline
Front Service Clerk
Publix
07.2020 - Current
Personal Shopper
Whole Food Market
11.2019 - 06.2020
Associate Art - Computer Science
Miami Dade College
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