Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Air and Space Commendation Medal recipient in support of Operation Enduring Freedom

TERRANCE MACK

Bank of America
Charlotte,NC
1
Certification
5
years of professional experience

Experienced Physical Security Professional with over 5 years in safeguarding personnel, facilities, and assets within financial services, government, and military settings. Expertise includes installation security, law enforcement operations, and incident investigations. Focused on leveraging military security experience to enhance corporate security strategies and improve risk assessment and incident response through data-driven analysis.

Work History

Security Operations Specialist (SOACC)

1 Year 5 Months
Bank of America | 05.2025 - Current
  • Monitor and triage 7,000+ monthly physical access-related security incidents, analyzing badge activity, surveillance footage, and credential usage patterns to prevent unauthorized access to sensitive financial facilities.
  • Reduced false positive alerts by 40% by correlating access control logs, surveillance data, and behavioral analytics to accurately distinguish legitimate activity from anomalous access attempts.
  • Maintained audit-ready documentation of identity verification workflows, access reviews, and incident investigations to ensure compliance with regulatory requirements.
  • Responded first to physical access incidents, coordinating with internal teams to enforce least-privilege and facility security protocols.

Security Operations Technician (Federal)

9 Months
DoD – USAF NC Air National Guard | 08.2024 - 05.2025
  • Executed identity verification and access authorization workflows to protect $2 billion in critical assets, maintaining zero unauthorized access incidents.
  • Investigated access violations and credential discrepancies, documenting findings to ensure compliance with DoD requirements.
  • Monitored electronic access control systems for anomalous credential activity and initiated incident response workflows prior to security escalation.

Force Protection & Threat Response Specialist – Deployed Operations

11 Months
U.S. Air Force | 08.2023 - 07.2024
  • Enforced identity-based access controls in high-threat environments, verifying credentials and authorizing access to restricted U.S. military facilities under hostile conditions to enhance security.
  • Monitored access events and threat indicators in real-time, improving incident response time by 25% and enabling rapid containment of unauthorized access attempts.
  • Applied zero-trust access principles, continuously validating personnel identity before granting access to mission-critical infrastructure to ensure operational integrity.

Security Operations Trainee

11 Months
U.S. Air Force – Lackland Air Force Base | 04.2022 - 03.2023
  • Enforced identity verification policies and access control procedures, ensuring compliance with Air Force security standards.
  • Documented security incidents and credential verification activities, creating audit trails for investigations and informed supervisory decision-making.
  • Developed expertise in physical access control systems, security workflows, and compliance protocols.

Education

Bachelor of Science - Psychology

University of North Carolina at Charlotte | Charlotte, NC | 12.2026
In Progress

Associate of Applied Science - Criminal Justice

Community College of The Air Force (CCAF) | Maxwell Air Force Base, AL | 01.2027

In Progress

Skills

Credential verification
Access reviews
Incident Coordination
Security Risk Analysis
Threat assessment
Risk reduction
Emergency Preparedness
Operational Decision-making
Sensitive information handling
After-action review
SharePoint

Certification

CompTIA Security+ (In Progress)

Timeline

Security Operations Specialist (SOACC)

Bank of America
05.2025 - CurrentRead More

Security Operations Technician (Federal)

DoD – USAF NC Air National Guard
08.2024 - 05.2025Read More

Force Protection & Threat Response Specialist – Deployed Operations

U.S. Air Force
08.2023 - 07.2024Read More

Security Operations Trainee

U.S. Air Force – Lackland Air Force Base
04.2022 - 03.2023Read More

University of North Carolina at Charlotte

Bachelor of Science from Psychology
Read More

Community College of The Air Force (CCAF)

Associate of Applied Science from Criminal Justice
Read More

Personal Information

Title: Physical Security Professional | Corporate Security Operations | Investigations

Air and Space Commendation Medal recipient in support of Operation Enduring Freedom

Received the Air and Space Commendation Medal for high performance, dedication, and conduct during Operation Enduring Freedom - Juniper Shield. Going above and beyond the baseline requirements of the job.

TERRANCE MACK