Terrance Mccoy

Summary

Professional with strong expertise in electrical systems, wiring, and troubleshooting. Known for effective team collaboration, adaptability to changing project needs, and consistent delivery of high-quality results. Proficient in interpreting technical diagrams, adhering to safety protocols, and utilizing problem-solving skills to ensure operational efficiency. Dependable and goal-oriented, ensuring reliability in all tasks.

Overview

years of professional experience

Certification

Work History

Customer Service Associate

Lowes Home Improvement

09.2021 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Trained staff on operating procedures and company services.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Associate in Electrical Technology -

Owensboro Community And Technical College

Owensboro, KY

12-2025

Skills

Electrical troubleshooting
Circuit analysis
Regulatory compliance
Knowledge of national electric code (NFPA 70)

Team collaboration
Problem resolution
Motor controls