Hi, I’m
Terrance Raeford
Attleboro,MA
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
12
years of professional experience
1
Certification
Work History
Chase Bank
Relationship Banker
06.2022 - Current
Job overview
- Achieved excellent customer satisfaction rating of 90% by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Enhanced reputation as trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
Webster Bank
Senior Consumer Banker
06.2021 - 06.2022
Job overview
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, 20-30 cold calls daily, referrals, and marketing while providing strong product knowledge and quality service.
- Balanced teller drawers and ATM cash.
Santander Bank Us
Relationship Banker
09.2019 - 06.2021
Job overview
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Managed portfolio of 150 clients, ensuring their satisfaction and retention.
Santander Bank Us
Senior Specialist Branch Operations Management
04.2014 - 09.2019
Job overview
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised team of 6 employees, fostering positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Set up and supervised cash shipments.
- Complied with established internal controls and policies.
Citizens Bank
Teller
06.2012 - 04.2014
Job overview
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted welcoming atmosphere in branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts.
Education
Ohio Wesleyan UniversityDelaware, OH
Some College (No Degree)
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Services
- Financial Planning
Certification
- Licensed SIE, Series 6, Series 63, Life and Health
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Banker
Chase Bank
06.2022 - Current
Senior Consumer Banker
Webster Bank
06.2021 - 06.2022
Relationship Banker
Santander Bank Us
09.2019 - 06.2021
Senior Specialist Branch Operations Management
Santander Bank Us
04.2014 - 09.2019
Teller
Citizens Bank
06.2012 - 04.2014
Ohio Wesleyan University
Some College (No Degree)
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