Tonya Wolnik
Republic,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well under pressure to multi-task while building professional relationships with clients.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Servicing Travel Advisor III
Chase Bank
Springfield, MO
07.2024 - Current
- Assisted customers with account inquiries and transaction issues.
- Provided knowledgeable support on banking products and services.
- Assisted with booking cruise and tour packages.
- Collaborated with team members to enhance service delivery.
Account Specialist II Travel Advisor
Chase Bank
Springfield, MO
05.2023 - 07.2024
- Managed client accounts, ensuring accurate and timely service delivery.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted with booking flights, car rentals, hotels, and activities.
Account Escalation Specialist III
Chase Bank
Springfield, MO
11.2017 - 05.2023
- Managed complex customer escalation cases to ensure timely resolutions.
- Collaborated with cross-functional teams to address client concerns effectively.
- Documented and analyzed escalation trends to identify recurring issues.
Frontline Customer Service Representative
Chase Bank
Springfield, Missouri
08.2014 - 11.2017
- Assisted customers with account inquiries and transaction processing.
- Maintained compliance with banking regulations and internal policies.
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Chandler, AZ 08.2019 - 06.2023
North County Technical High School
Saint Louis, MOSkills
- Customer relationship management
- Client account management
- Conflict resolution
- Problem solving
- Product knowledge
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Adaptability to changes
- Analytical thinking
- Excellent customer service
- Organizational skills
- Regulations and compliance
Timeline
Servicing Travel Advisor III
Chase Bank
07.2024 - Current
Account Specialist II Travel Advisor
Chase Bank
05.2023 - 07.2024
Bachelor of Arts - Business Administration
University of Arizona Global Campus
08.2019 - 06.2023
Account Escalation Specialist III
Chase Bank
11.2017 - 05.2023
Frontline Customer Service Representative
Chase Bank
08.2014 - 11.2017
North County Technical High School