Darius Reese
Lewisville
Summary
Results-driven professional with extensive experience at Chase Travel, excelling in travel booking and customer service. Proven ability to build relationships and deliver personalized travel solutions.
Overview
13
13
years of professional experience
Work History
Servicing Travel Advisor III
JP Morgan Chase
Plano
06.2021 - Current
- Provided personalized travel recommendations to clients based on preferences and budgets.
- Managed booking processes for flights, hotels, and transportation services efficiently.
- Researched travel destinations to offer updated information and insights to clients.
Front Desk Manager
Four Seasons Hotel Westlake Village
Westlake
07.2019 - 04.2021
- Managed front desk operations for luxury hospitality brand.
- Trained and supervised front desk staff to ensure service excellence.
- Coordinated guest check-in and check-out processes efficiently.
- Maintained accurate reservations and room assignments using property management system.
Reservations
The Anza Calabasas
Calabasas
07.2019 - 12.2019
- Managed reservations by phone, email or other means as required.
- Created reservations for customers using a computerized reservation system.
- Received and processed customer reservations and payments.
- Handled phone calls from clients inquiring about services or making reservations.
Night Auditor
Embassy Suites by Hilton
Irvine
01.2017 - 07.2019
- Managed nightly financial reconciliations for hotel operations.
- Performed accurate audits of guest accounts and charges.
- Coordinated front desk operations during overnight shifts.
- Assisted guests with inquiries and resolved issues promptly.
Sales
Hampton Inn & Suites By Hilton
Denver
01.2015 - 01.2017
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Participated in weekly team meetings with other sales consultants to discuss strategies for increasing sales volume.
- Coordinated banquet setups for weddings, corporate events, and special occasions.
- Implemented feedback processes to enhance guest experience at events.
Radio Shack
Store Manger
Denver
01.2014 - 01.2015
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Trained and supervised staff to enhance customer service skills and team performance.
- Recruited, trained and supervised new employees.
Fraud Specialist
Experian
Allen
08.2012 - 01.2014
- Analyzed customer accounts for potential fraud indicators and suspicious activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Managed a portfolio of fraud cases, ensuring timely investigation and resolution in accordance with company policies.
Education
Bachelor of Science - Business Administration
The University of Texas At Dallas
Richards, TX01-2017
Skills
- Travel booking
- Destination research
- Customer service
- Reservation management
- Itinerary planning
- Relationship building
- Sales strategies
- Team leadership
Personal Information
Title: Travel Advisor
References
Available upon request
Leadership Experience
Communication, Strategic Planning, Decision-Making, Problem-Solving, Team Building, Delegation, and Adaptability.
Communication Skills
Outstanding communication skills, exceptional patient education, counseling, several awards for communication skills
Timeline
Servicing Travel Advisor III
JP Morgan Chase
06.2021 - Current
Reservations
The Anza Calabasas
07.2019 - 12.2019
Front Desk Manager
Four Seasons Hotel Westlake Village
07.2019 - 04.2021
Night Auditor
Embassy Suites by Hilton
01.2017 - 07.2019
Sales
Hampton Inn & Suites By Hilton
01.2015 - 01.2017
Radio Shack
Store Manger
01.2014 - 01.2015
Fraud Specialist
Experian
08.2012 - 01.2014
Bachelor of Science - Business Administration
The University of Texas At Dallas