Travel Advisor
Melynda Scarborough
JPMorgan Chase
Columbus,OH
5
Certifications
25
Years of experience
Results-driven customer service professional with experience in travel, auto insurance, health care, and others. Focused on enhancing customer satisfaction and optimizing processes. Skilled in relationship building and partnership development to support business growth.
Work History
3 Years 7 Months
01.2023 - 08.2026
3 Years 7 Months
Servicing Travel Advisor III
JPMorgan Chase | Westerville, OH
01.2023 - 08.2026
- Coordinated international and domestic travel accommodations, arranging airfare, hotel, and rental car reservations to meet customer needs.
- Managed booking processes using Sabre and Worldspan GDS systems to ensure accurate reservations.
- Engaged clients with targeted questions to identify their travel needs and preferences. to better ascertain client needs and determine best international travel offerings.
- Delivered exceptional customer service by promptly addressing inquiries via phone or email.
- Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
3 Months
08.2022 - 11.2022
3 Months
Benefits Specialist
Alight Solutions | Work From Home
08.2022 - 11.2022
- Guided employees through benefits enrollment process during company's open enrollment, ensuring understanding of options available. Worked in a temporary role during the company's open enrollment.
- Educated employees on benefit offerings, enhancing understanding and utilization of available resources.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
9 Months
10.2021 - 07.2022
9 Months
Customer Service Representative
Verizon | Columbus, Ohio, United States
10.2021 - 07.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty in a high-volume call center environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
4 Months
04.2021 - 08.2021
4 Months
Claims Support Specialist
Root Inc. | Columbus, Ohio, United States
04.2021 - 08.2021
- Answered incoming claims support inquiries, filed FNOL claims, connected callers with claims adjusters, and scheduled follow-up calls.
- Coordinated communication between clients and adjusters to expedite resolution of claims.
- Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
- Enhanced customer satisfaction with timely communication on claim status updates and followups.
5 Months
10.2020 - 03.2021
5 Months
Member Services Representative
Accredo | Columbus, Ohio, United States
10.2020 - 03.2021
- Managed incoming and outgoing calls to support members in scheduling shipments of their medications. Responded to billing or insurance inquiries and referred members to pharmacists, nurses, or other departments.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM systems to document interactions and manage client accounts accurately.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
Bachelor of Arts - History
The Ohio State University | Columbus, OH
- 3.5 GPA
- Some work completed
Associate of Arts - History
Sinclair Community College | Dayton, OH
- Dean's List 2013-2015
- 3.8 GPA
Skills
Travel coordination
Customer service excellence
Account management
Excellent customer service
Destination knowledge
GDS proficiency
Geographical awareness
Documentation skills
Older Work History
- Molina Healthcare, Member Services Representative, Columbus, Ohio
- Candid, Customer Operations/Live Chat Specialist, Columbus, Ohio
- Sedgwick, Customer Service Representative, Hilliard, Ohio
- Safelite Solutions, Vehicle Release Specialist, Columbus, Ohio
Certification
- Holding Your Team Accountable
- Creating a Positive Customer Experience
- Design Thinking: Customer Experience
- Investment Evaluation
- Holding Yourself Accountable
Timeline
Servicing Travel Advisor III
JPMorgan Chase
01.2023 - 08.2026Read more
Benefits Specialist
Alight Solutions
08.2022 - 11.2022Read more
Customer Service Representative
Verizon
10.2021 - 07.2022Read more
Claims Support Specialist
Root Inc.
04.2021 - 08.2021Read more
Member Services Representative
Accredo
10.2020 - 03.2021Read more
The Ohio State University - Bachelor of Arts, History
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Sinclair Community College - Associate of Arts, History
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