Terrance Moore
Hendersonville
Summary
Dynamic professional with exceptional communication skills and a strong background in customer service at Vanderbilt Medical Center. Proven ability to manage patient registrations efficiently while ensuring compliance with payer guidelines. Skilled in quality assurance and adept at problem-solving, consistently enhancing operational processes and client satisfaction.
Overview
11
11
years of professional experience
Work History
Registration Representative
Vanderbilt Medical Center
Nashville, USA
07.2023 - 10.2025
- Assisted with admitting and discharging, coordinating records, and paperwork to carry out smooth processes.
- Entered orders into system efficiently and without errors.
- Collected, verified and updated client information and methods of payment.
- Maintained working knowledge of policies and procedures pertaining to registration.
- Assisted with new employee training.
- Identified forms requiring client signature and obtained signatures.
- Ensured proper compliance to payer guidelines for processing and reimbursement.
- Assisted clients with questions and completion of forms.
- Entered patient demographics, insurance, and medical reason for visit to process registration.
- Managed appointments for clinical staff, balancing schedules, and avoiding overbooking.
- Minimized payment issues, verifying insurance credentials and collecting timely payments.
Delivery Driver
FedEx
Memphis, USA
06.2019 - 07.2023
- Pick up and deliver packages for FedEx Customers, practices safe driving skills, good communication skills with customers.
Aclara Company
07.2018 - 03.2019
- Safely and efficiently read and replace Water meters.
- Help train and lead less-experienced installers.
- Receive and return meters appropriately at beginning and end of shift.
- Perform Quality Assurance audits as needed.
Direct Support Professional
CAPITOL CITY RESIDENTIAL HEALTHCARE
Memphis, USA
08.2017 - 07.2018
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Providing opportunities for choice and encouraging clients to exercise control over themselves and their environment.
- Dispensing medication, monitoring dosages and making notes in charts in accordance with level of training.
- Support individuals with intellectual and developmental disabilities (mild to severe) who need support to lead a safe, self-directed life to participate fully in their communities.
- Documented daily reports electronically and maintain confidentiality in accordance with HIPPA Laws.
Drivers Helper
BUDWEISER
Memphis, USA
06.2014 - 05.2017
- Follow Sales and Merchandising Standard guidelines to ensure the merchandising of all corporate products including restocking out of stock merchandise.
- Operated PMV (Power Motor Vehicle).
- Loaded truck and properly secured items to prevent damage during transportation.
Education
Diploma -
Manassas High School
Memphis, TN05.2011
Skills
- Exceptional communication skills
- Microsoft Office
- CPR/First Aid Certified
- 50 WPM
- Medical terminology knowledge
- Call Center/Customer Service
- Tech savvy
- Distribution
- Warehouse/Forklift certified
- Skilled forklift operator
- Loading and unloading
- Quality assurance
- Order verification
- Vehicle systems
- XATA experience
- Delivery schedule development
- Heavy lifting
- Time management skills
- Adaptability and flexibility
- Route logs
- Cargo handling
- Fuel efficiency
- Safe driving record
- Equipment monitoring
- Sales strategy development
- Problem-solving
- Delivery scheduling
Timeline
Registration Representative
Vanderbilt Medical Center
07.2023 - 10.2025
Delivery Driver
FedEx
06.2019 - 07.2023
Aclara Company
07.2018 - 03.2019
Direct Support Professional
CAPITOL CITY RESIDENTIAL HEALTHCARE
08.2017 - 07.2018
Drivers Helper
BUDWEISER
06.2014 - 05.2017
Diploma -
Manassas High School