Tamar Gardner
Jacksonville,USA
Summary
Customer Service Representative bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Registration Representative
Mayo Clinic
Jacksonville, FL
08.2025 - Current
- Responsible for the accurate check-in/ admissions/ registration of incoming patients in the hospital or ED setting.
- Verification of patient demographics information,collection of insurance data, the identification and or creation of appropriate accounts.
- In person registration requires walking to patient location throughout the emergency department or hospital.
- Position requires good written / verbal communication skills, proper phone etiquette and prior desk, appointment or secretarial experience.
Patient Appointment Service Specialist
Mayo Clinic
08.2024 - 08.2025
- Independently create a new patient chart by gathering demographics, diagnosis information and insurance.
- Ensure patients’ demographic information is current.
- Obtain and Verify insurance is participating with Mayo clinic.
- Upload medical records to document viewer.
- Process referral received via Right fax or email.
- Contact patients to verify information received on referral is accurate and make necessary corrections.
- Contact Social Worker at Dialysis clinic or RPO if additional information is need for patients
- Schedule patient for appointments one approved by triage and finance.
Desk Operations Specialist
Mayo Clinic
08.2023 - 07.2024
- -Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices.
- -Serves as direct contact and resources to the patient and medical care teams.
- -Obtains or verifies patient demographics, medical insurance information, processes financial screenings and reviews appointment preparation instructions with the patient.
- -Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards.
- -Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials.
- -Skillfully navigates through multiple electronic applications, devices, and medical equipment
Patient Service Specialist
Mayo Clinic
11.2022 - 08.2023
- -Check patients in for scheduled consultation or procedure.
- -Scan and update insurance info as needed
- -Prepare patients for procedures by printing label, applying medical wristbands and a copy of Consent form
- -Completing a defer-patient appointment list as needed
- -Guiding patients and visitors smoothly through their visits.
- -Assist patients with scheduling questions and concerns
- -Answer phone calls as needed
- -Make sure the lobby is clean
- -Provide premium customer service experience.
McKesson Medical
01.2022 - 07.2022
- -Analytical and critical thinking skills assuming responsibility and taking ownership until resolution achieved.
- -Organizational/prioritization skills to be able to work in a multitasking environment.
- -Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met.
- -Learning style that can adapt quickly to meet the needs of the business.
- -Commitment to achieving important levels of service excellence and ability to work independently or within a team.
- -The ability to embrace continuous learning and customer service expectations in an environment that is constantly changing.
- -Experience with Word, Excel, Salesforce CRM, and IBM’s AS/400 is an asset along with keyboarding skills.
- -Ability to diagnose and resolve technical issues with operating systems, Internet browsers, and our customer internet-based system.
Sitter, UF Health
08.2021 - 11.2021
- -Sit with patients to provide a safe environment for individuals who need constant observation.
Senior Cash Administrator, CIT
04.2001 - 08.2021
- -Work closely with internal teams to ensure accurate cash applications and financial adjustments.
- -Assist servicing teams in resolving cash application related customer service issues.
- -Work with a servicing team and management to ensure suspense items are resolved within 30-60 days.
- -Ensure CitConnect tickets are processed within 72 hours.
- -Work closely with vendors to ensure misdirected payments are researched and submitted on a timely basis and responsible for sending out misdirected wire to several vendors weekly.
- -Run and track daily Cash metrics and report any inconsistencies to management.
- -Record and track quality assessment scores for team members and provide feedback to reduce errors and improve processes and performance to ensure quality of work.
Jacksonville Housing Authority
08.2022 - 11.2022
- -Conducts initial assessment, interim adjustments and re-examination reviews regarding program eligibility and takes appropriate actions in accordance with established procedures and HUD regulations.
- -Interviews applicants to determine eligibility or continued eligibility for housing.
- -Obtains income and other required verification.
- -Conducts background screening, as needed.
- -Explains procedures for locating housing and provides listings showing vacant units.
- -Facilitate leasing of property.
- -Makes offers of housing to applicants in accordance with established procedures and regulations or provides clients with listings when requested.
- -conduct orientations or briefing sessions to familiarize clients with the different programs.
- -Generates weekly reports based on the caseload.
- -Performs rental subsidy calculations.
- -Orders inspections
- -Engages in dialogue with Property Owners about the units.
- -Assist in the overall operation of departments!
- -Responds to oral and written inquiries and requests from clients.
- -Does assist clientele in any capacity needed within the department, as needed.
- -Schedules hearings and participates in hearings as needed.
- -Inputs information in computer and updates information periodically, as an interim change
- -Prepare departmental correspondence in accordance with established procedures using the computer.
- -Attend all meetings as required.
Collections Representative, CIT
- -Provided a variety of finance options for customers and vendors whose contracts were delinquent.
- -Managed inbound and outbound calls with the objective of collecting delinquent accounts.
- -Researched, analyzed, and settled all customer billing disputes.
- -Negotiated settlements and established promise to pay.
Customer Service Resolution Specialists, CIT
- -Adjusted and resolved customer invoicing and contracts via CS Connect and QDS (Quality Digital Solutions) Systems
- -Acted as liaison for vendor accounts.
- -Completed financial adjustments and resolved contract/billing/invoice discrepancies sent by collections via LEWAN.
- -Effectively managed a high volume of inbound and outbound calls.
- -Provided excellent customer service while consistently exceeding productivity standards.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05-1996
Skills
- Call center experience
- Scheduling coordination
- Exceptional organization
- Time management expertise
- HIPAA compliance
- Medical terminology expertise
- Payment collection
- Critical thinking
- Billing support
- Active listening
- Team collaboration
Timeline
Registration Representative
Mayo Clinic
08.2025 - Current
Patient Appointment Service Specialist
Mayo Clinic
08.2024 - 08.2025
Desk Operations Specialist
Mayo Clinic
08.2023 - 07.2024
Patient Service Specialist
Mayo Clinic
11.2022 - 08.2023
Jacksonville Housing Authority
08.2022 - 11.2022
McKesson Medical
01.2022 - 07.2022
Sitter, UF Health
08.2021 - 11.2021
Senior Cash Administrator, CIT
04.2001 - 08.2021
Collections Representative, CIT
Customer Service Resolution Specialists, CIT
High School Diploma -
Andrew Jackson High School