Terrance Vincent
Baton Rouge,LA
Summary
Experienced Parts Manager with over 20 years of working in the automotive industry. Skilled in Operations Management, Microsoft Word, and Customer Satisfaction. Resourceful and charismatic leader with a solid background in Audi, Volkswagen, and Hyundai parts management.
Overview
26
26
years of professional experience
Work History
Parts Manager
Audi New Orleans
Metairie, United States
02.2010 - Current
- Organized and updated schedules to optimize coverage for expected customer demands.
- Created reports to track inventory usage and performance metrics.
- Increased productivity, effectively managing 6 employees and crew while coordinating dispatching activities and daily ordering processes.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Developed and administered aggressive wholesale parts program.
- Monitored stock levels regularly to avoid backorders or shortages.
- Maintained records of all orders placed, received, and shipped.
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Delegated work to staff, setting priorities and goals.
- Implemented improvements to streamline the ordering process.
Parts Director
Audi Lafayette/ Audi New Orleans
, LA
08.2015 - 04.2017
- Organized and updated schedules to optimize coverage for expected customer demands.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Implemented training programs for new employees to ensure they had a thorough understanding of their duties related to the Parts Department.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Investigated customer inquiries regarding part availability or compatibility issues with other components in their vehicle.
Parts Director
Hyundai of Metairie/ Audi New Orleans
, LA
02.2010 - 08.2015
- Organized and updated schedules to optimize coverage for expected customer demands.
- Provided guidance on technical matters related to specific automotive components or systems when requested by customers.
- Managed team of Parts Specialists to ensure accuracy in order fulfillment and customer service excellence.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
- Collaborated with other departments such as Purchasing and Sales to develop effective strategies for managing product supply chain operations.
- Resolved disputes between customers and Parts Specialists over warranty claims or return policies.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Monitored and reported on parts sales trends and performance metrics to upper management.
Commercial Manager
AutoZone
Baton Rouge, Louisiana
01.2009 - 02.2010
Parts
Walker Volkswagen
02.2000 - 10.2007
- Consultant for 5 years, Manager for 2 years
New Car Salesman
Walker Acura
Metairie, LA
01.1998 - 01.2000
Education
Some College (No Degree) - Mass Communications
Skills
- Customer Engagement
- Logistics Management
- Problem Solving
- Customer Service
- Staff Training
- Inventory Management
- Customer Relations
- Ordering Parts
Accomplishments
- Audi Academy Certified Parts Manager (Specialist) 2011-2023
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Parts Director - Audi Lafayette/ Audi New Orleans
08.2015 - 04.2017
Parts Manager - Audi New Orleans
02.2010 - Current
Parts Director - Hyundai of Metairie/ Audi New Orleans
02.2010 - 08.2015
Commercial Manager - AutoZone
01.2009 - 02.2010
Parts - Walker Volkswagen
02.2000 - 10.2007
New Car Salesman - Walker Acura
01.1998 - 01.2000
Dillard University - Some College (No Degree), Mass Communications