Open To Work
Terrance Willingham
Riverdale
Summary
Personable and adaptable, with strong communication and problem-solving skills. Well-versed in customer service principles and proficient in troubleshooting and resolving inquiries. Committed to delivering positive interactions and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer/Chat Support Specialist
Amazon
Union City, GA
04.2023 - Current
- Resolved customer inquiries through various communication channels, chat support, ensuring timely and accurate responeses.
- Analyzed customer feedback to identify trends and recommend enhancements to product offerings.
- Assisted customers in troubleshooting technical issues to enhance user experience.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Documented interactions in CRM system, maintaining detailed records of customer concerns.
Fullfillment Center Warehouse Associate
Amazon
Union City, GA
10.2022 - Current
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Conducted inventory audits to ensure accuracy and proper stock levels.
- Assisted in training new associates on warehouse procedures and equipment operation.
- Monitored incoming shipments for accuracy, verifying products against purchase orders.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Education
High school diploma -
Langston Hughes High School
Fairburn, GA05-2022
MBA - Business Administration And Management
University of West Georgia
Carrollton, GA05-2028
Skills
- English
- Computer skills
- Warehouse Experience
- Customer service
- Technical
- Proficiency
- Patience and tolerance
- Typing speed
- CRM software usage
- Multitasking
- Data entry
- Teamwork and collaboration
Timeline
Customer/Chat Support Specialist
Amazon
04.2023 - Current
Fullfillment Center Warehouse Associate
Amazon
10.2022 - Current
High school diploma -
Langston Hughes High School
MBA - Business Administration And Management
University of West Georgia