Terraneshia M. House
Atlanta,GA
Summary
Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success.
Overview
11
11
years of professional experience
Work History
Small Package Sorter
United Parcel Service, UPS
Atlanta, GA
10.2023 - Current
- Expedited small package processing during peak hours by prioritizing urgent shipments and working effectively under pressure.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Lifted and slid packages on conveyor belts to transport items.
Warehouse Worker
Amazon
Union City, GA
10.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Digital Correspondence Chat Representative
Morgan Stanley
Atlanta, GA
01.2022 - 04.2023
- Assist clients with general knowledge of trades, stocks, portfolio accounts, retirement accounts, and bank accounts.
- Walked customers through online demonstrations to support better understanding of product features.
- Maintained understanding of company computer software, products and services.
- Answered questions from customers that came in through the company's online chat feature.
- Handled customer service issues by professionally answering customers' questions and inquiries.
Mac Advisor
KellyConnect
Atlanta, GA
01.2021 - 12.2021
- Greet customers and build rapport by identifying the problem quickly and efficiently.
- Assist customer with technical issues for Apple’s iOS devices and Mac products.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Intern, Assistant Producer
Streetz 94.5 FM
Atlanta, GA
12.2018 - 03.2020
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created content for social media platforms to engage and connect with target audiences.
- Wrote daily stories for the company's website, information for on- air talent, edit drops, and complete voice overs for the station.
- Developed and monitored social media content to create engagement and followers.
Assistant Manager
Rainbow Apparel
Decatur, GA
06.2018 - 10.2018
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Complete in-store visuals for displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Associate / Assistant Manager
Jimmy Jazz
Savannah, GA
10.2013 - 04.2018
- Greet customers and assist with sales
- Accurately operate cash register and maintain work area
- Keep inventory in order
- Train employees, attended conference calls, and maintain daily cycle counts
- Generate weekly reports
Education
BA - Mass Communications
Savannah State University
Savannah, GA05.2018
Skills
- Sales
- Adobe Premiere & Adobe After Effects
- Customer Service
- Microsoft Office Suite Skills
- Radio Script Writing
- Management
- Call Centers
- Online Communications
- Telephone Etiquette
- Relationship Building
- Package handling
- Workplace Safety
- Warehouse Navigation
- Logistics knowledge
Timeline
Small Package Sorter
United Parcel Service, UPS
10.2023 - Current
Warehouse Worker
Amazon
10.2023 - 03.2024
Digital Correspondence Chat Representative
Morgan Stanley
01.2022 - 04.2023
Mac Advisor
KellyConnect
01.2021 - 12.2021
Intern, Assistant Producer
Streetz 94.5 FM
12.2018 - 03.2020
Assistant Manager
Rainbow Apparel
06.2018 - 10.2018
Sales Associate / Assistant Manager
Jimmy Jazz
10.2013 - 04.2018
BA - Mass Communications
Savannah State University