Yvonne Adams

• Sorted incoming shipments and separated packages by size, type and destination within warehouse.
• Offered support and advice to newer personnel to improve performance.

• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Bundled mail by destination and placed in bins for delivery.
• Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.

Top Spotlight Performer/Customer Support

• Provided customer service support for incoming calls.
• Assisted customers with navigating the company's web portal and placing orders online.
• Resolved customer issues using problem-solving skills.

• Performed security screenings of passengers and their carry-on items to detect prohibited items.
• Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
• Assisted in training new Transportation Security Officers on proper screening techniques.