Summary
Overview
Work History
Education
Skills
Timeline
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TerraShae Anderson

TerraShae Anderson

Houston,TX

Summary

Motivational leader and organizational problem-solver with advanced skills in, team building and customer service. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Loan Servicing Specialist

Nelnet Student Loan Services
Houston - Remote, TX
08.2022 - Current
  • Performed daily loan servicing activities such as processing payments, tracking escrow accounts, and preparing monthly statements.
  • Developed customized financial plans tailored to individual needs and goals.
  • Researched and resolved complex customer inquiries pertaining to student loans.
  • Advised clients on repayment strategies that minimized their debt obligations while maximizing savings opportunities.

Customer Experience Professional - Chat Support

Lowes Home Improvment
Houston, TX
01.2022 - 03.2023
  • Provided technical assistance to customers through online chat or telephone support.
  • Assisted customers in navigating website and troubleshooting issues with products or services.
  • Monitored chat queues for incoming requests from customers requiring assistance.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Maintained understanding of company computer software, products and services.

Quality Control Specialist

DHL eCommerce
Houston, TX
11.2019 - 01.2022
  • Monitored production processes to identify potential areas of improvement.
  • Performed detailed inspections of incoming materials, ensuring they met the required standards.
  • Maintained a safe work environment by following all safety regulations and guidelines.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.

Education

Associate of Arts - Early Childhood Education

Lone Star College System
Spring, TX
05.2024

High School Diploma -

Westfield High School
Houston, TX
05.2019

Skills

  • Support Services
  • Online Communications
  • Training and Mentoring
  • Team Building
  • Customer Account Review
  • Employment Verification
  • Verbal and Written Communication
  • Customer Communication
  • Data Entry
  • Client Inquiries
  • Customer Services

Timeline

Loan Servicing Specialist

Nelnet Student Loan Services
08.2022 - Current

Customer Experience Professional - Chat Support

Lowes Home Improvment
01.2022 - 03.2023

Quality Control Specialist

DHL eCommerce
11.2019 - 01.2022

Associate of Arts - Early Childhood Education

Lone Star College System

High School Diploma -

Westfield High School

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TerraShae Anderson