Terrel Telles
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
CARMAX
10.2021 - 12.2024
- Management of store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
STORE MANAGER
LOWE'S
03.2005 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Built relationships with customers and community to establish long-term business growth.
GENERAL MANAGER
BEST BUY
01.2004 - 03.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
GENERAL MANAGER
ULTIMATE ELECTRONICS
08.1993 - 12.2003
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, individual growth, and contribute to company market expansion.
Education
Business Management -
New Mexico State University
Las Cruces, NMSkills
- Leadership and team building
- Operations management
- Problem resolution
- Training and coaching
- Inventory control
- Goal setting
- P&L management
- Sales expertise
- Human resources management
- Loss prevention
- Proficient in Microsoft Office, Salesforce, Workday, Kronos
- Bilingual
Websites
Accomplishments
- Consistently achieved YOY annual revenue increases through effective sales strategies.
- Created a company-wide, comprehensive training program for all store associates.
- Achieved Top 10 Operational Audit Review through detailed execution and training.
- Created a company-wide, comprehensive sales tracking and development program for all sales team members.
- Created and implemented a company-wide, store manager training program to support development and company growth.
- Recognized as a peer leader within a 15-store market.
Certification
- CPR/AED Certification
Languages
Spanish
Limited Working
Timeline
GENERAL MANAGER
CARMAX
10.2021 - 12.2024
STORE MANAGER
LOWE'S
03.2005 - 10.2021
GENERAL MANAGER
BEST BUY
01.2004 - 03.2005
GENERAL MANAGER
ULTIMATE ELECTRONICS
08.1993 - 12.2003
Business Management -
New Mexico State University