Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terrell Brunson

Raleigh,NC

Summary

Experienced customer service professional with strengths in CRM software, billing systems, and payment processing. Skilled in account management, issue resolution, and calm, customer-focused support.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Service Representative

AXION
Blue Bell, Pennsylvania
01.2023 - 08.2025
  • Assisted customers with inquiries via phone, email, and chat while ensuring timely and accurate responses.
  • Resolved customer complaints quickly with professional support and quality service.
  • Handled billing questions and account concerns, following Axion service procedures to resolve issues effectively.
  • Explained billing steps, processed payments, and set up payment options to facilitate customer transactions.

Customer Service Representative

Reef Valet Service
Philadelphia, Pennsylvania
02.2021 - 07.2024
  • Greeted guests promptly and escorted vehicles with professional courtesy.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Inspected vehicle condition before and after guest handoff.
  • Followed employer service standards and safety guidelines consistently.

Account Specialist

AmeriHealth Caritas
Philadelphia, Pennsylvania
12.2020 - 10.2022
  • Supported Medicaid member accounts for managed care health plans.
  • Coordinated with internal teams on account issues and escalations.
  • Explained plan policies to members and provider offices.
  • Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
  • Assisted customers in setting up online accounts and provided training on how to use the system.

Education

High School Diploma -

Frank H Morrell
Irvington, NJ
06-1992

Skills

  • Billing systems
  • Payment processing
  • Online account setup
  • Account management
  • CRM software
  • Customer service tools
  • Customer engagement

Certification

  • CDL class A Smith and Solomon Philadelphia PA

Timeline

Customer Service Representative

AXION
01.2023 - 08.2025

Customer Service Representative

Reef Valet Service
02.2021 - 07.2024

Account Specialist

AmeriHealth Caritas
12.2020 - 10.2022

High School Diploma -

Frank H Morrell
Terrell Brunson