Experienced customer service professional with strengths in CRM software, billing systems, and payment processing. Skilled in account management, issue resolution, and calm, customer-focused support.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
AXION
Blue Bell, Pennsylvania
01.2023 - 08.2025
Assisted customers with inquiries via phone, email, and chat while ensuring timely and accurate responses.
Resolved customer complaints quickly with professional support and quality service.
Handled billing questions and account concerns, following Axion service procedures to resolve issues effectively.
Explained billing steps, processed payments, and set up payment options to facilitate customer transactions.
Customer Service Representative
Reef Valet Service
Philadelphia, Pennsylvania
02.2021 - 07.2024
Greeted guests promptly and escorted vehicles with professional courtesy.
Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
Inspected vehicle condition before and after guest handoff.
Followed employer service standards and safety guidelines consistently.
Account Specialist
AmeriHealth Caritas
Philadelphia, Pennsylvania
12.2020 - 10.2022
Supported Medicaid member accounts for managed care health plans.
Coordinated with internal teams on account issues and escalations.
Explained plan policies to members and provider offices.
Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Assisted customers in setting up online accounts and provided training on how to use the system.